3/1/25
Verified Renter
I placed my request 3 weeks ago about a sink and dryer, they fixed the sink and not the dryer, then I received a gmail where the dryer and sink were already fixed, which is not true, the dryer was never fixed, I called the office several times to see when they would fix it and until today they have not responded to me, but they do charge the rent money very well.
Review from Apartments.com
Property Manager at The Urban responded to this review
Hello - it's truly upsetting to hear that you didn't receive the top-notch service we strive to provide. I'm going to talk to the team here at The Urban to see how we can improve for next time. Our community manager would really like to speak with... you about this. Please contact us at theurbanmgr@greystar.com as soon as you've got a moment. We look forward to hearing from you.