10/16/24
COSTLY MISTAKE, AVOID THIS APARTMENT BUILDING
COSTLY MISTAKE, AVOID THIS APARTMENT.
Moving into Holly Street Village Apartments was a financial nightmare, costing me $8,000-$9,000 due to misleading information and relentless noise issues.
Initially, I was shown a one-bedroom apartment located below another unit and repeatedly reassured by the staff that the noise levels would be normal for apartment living. Encouraged by their consistency, I visited the apartment three times, even bringing along family members, to ensure it was the right... choice.
However, from the very first night, it became clear that the reality was vastly different from what was promised. The noise from the upstairs neighbor was unbearable, with every step echoing down loudly and creakily. The disruptions, contrary to what the leasing office had assured, went way beyond "everyday apartment noises."
Upon bringing this up with the office, their only suggestion was to politely ask the neighbor to tread more softly—an impractical solution that, predictably, didn’t help. The nightly disturbances soon made the situation intolerable and I had no choice but to break my lease and move out within a month, incurring significant financial loss.
To add insult to injury, the leasing office denied any wrongdoing, arguing that a lack of recorded complaints meant they hadn’t misled me. However, such logic falls flat when potential residents are given false assurances.
Furthermore, I hold evidential emails and have family members who can attest to the assurances provided by the staff regarding noise levels. Despite any response the apartment may provide to defend themselves, these facts support the authenticity of my claims.
This ordeal left me feeling deceived, upset, and financially drained. I strongly advise against considering Holly Street Village Apartments if you value honesty and transparency in your living arrangements. Be warned and proceed with caution—this costly experience is one I hope others can avoid.
Review from Apartments.com
Property Manager at Holly Street Village responded to this review
Thank you so much for sharing your feedback. As noted in your review, we do not have any documented noise disturbances related to the apartment you selected. While we strive to ensure a comfortable living experience, we do inform all residents that... we cannot guarantee the absence of noise due to the nature of apartment living. At your request, we explored transfer options, but unfortunately, we did not have any available homes that met your specific needs. As a result, we accommodated your request to terminate the lease. If you would like to discuss this further, please don't hesitate to reach out to me directly or contact our office at 626-440-1900. We’re always here to assist you.