8/8/22
Most pet unfriendly apartment ever
We have a cat. Upon move-out, the leasing officer came with a UV light, scanned the carpet, and detected "PROTEIN", and claimed that it must be cat urine, and claimed that it will be uncleanable, and the entire apartment's carpet must be replaced, and will cost us around $1900.
I was totally uninformed about this procedure before moving in. If you have pets, please be aware of this, it will most certainly happen to you.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at Pescadero responded to this review
Hello – We are sorry to see this experience left you with bad impressions, and we’re here to help. We do charge for any damages upon move-out as stated in our lease agreements, but we explore options before a total replacement, including deep... cleaning. We’d be grateful for the chance to discuss this in more detail. You can reach our Community Manager at pescadero@sares-regis.com, or call 650-591-6666 and ask for Jonathan. Jonathan would be happy to set a time convenient for you to talk. - SRG Residential Customer Care (CustomerCare@sares-regis.com)