9/25/24
BEWARE!!!
BEWARE!!!
Monthly rent increased by nearly $500 in 3 years! That is an increment of nearly $5,500 - $6,000 per year!
Additionally, the utility charge was a flat $95 until last year. This year, during lease renewal, they added a term called "a more fair and equitable method of calculating utility charge." Who would think that this means they are going to increase the utility charge by 120%? According to them, a "more fair and equitable method of calculating utility charge" means increasing it... from $95 to $210.
So, I strongly recommend: BEWARE before you move in here.
I'm paying for my laziness.
Review from Apartments.com
Property Manager at Canyon Woods responded to this review
Dear Jil,
Thank you for taking the time to share your thoughts with us. We always strive to be receptive to feedback and want to ensure our residents feel heard and valued.
We understand that changes, especially those related to rent and utility... billing are a sensitive subject, and we want to assure you that these decisions are never made lightly.
Regarding the recent rent increase and the transition to a new utility billing methodology, these decisions are made after careful consideration of various factors, including the rising costs of property maintenance and utilities. The shift from flat-rate utility charges to a system based on occupancy and apartment square footage is designed to promote fairness and accuracy. This ensures that residents are billed more closely in line with their actual usage and apartment size, which is a common practice in many communities today.
We realize this may feel like an adjustment, and we’re here to help answer any questions you may have about the billing process. If you have concerns or need further clarification, we encourage you to reach out to our Resident Services Team directly at 800.590.7355 or via email at UtilityManagement@realpage.com. They are more than happy to walk you through the details of the new system and ensure your understanding.
Our management team works hard every day to address the needs of our residents, and we genuinely care about providing you with a positive living experience. If there are any specific aspects of your experience you'd like to discuss further, please don't hesitate to contact us at the office or schedule a meeting at your convenience. We value your residency and are committed to continuing to improve our community for everyone.
Thank you for your understanding