Encasa Apartments

This apartment complex is not safe. I don't know how else to say it. Stuff gets stolen all of the time. I have personally lost three bikes (one from a shared bike locker, two from a second floor balcony). Response from management is the same every time. If you are looking for a safe location, this is not it.

I’m moving out on 12/7. My car was broken into today on the top floor. Management does nothing about it. They say they have security but in 11 months I’ve never once seen any security here. Packages get stolen from everyone and they have no fix for this but to blame UPS. I over looked these reviews when I signed up. Don’t make the same mistake.

This is great community, quiet and well maintained. Most residents are pleasant. Its pet friendly. Lots of amenities, however, not in use at this time due to County COVID-19 restrictions.

I've lived here for about 2 years, so I've liked the place well enough to stay (or at least, I hate moving enough so that I don't want to leave if I don't have to).

The good (or good enough):
- The apartments are new and modern. Open floorplans and generously-sized spaces. Also really love having a gas stove and a large kitchen.
- Maintenance staff are very nice and responsive to most requests.
- There is a neighborhood park nearby. Nothing large, but suits our needs.
- The front-office... leasing staff are nice (note on the management below)
- The amenities were nice when they were open - but sadly have been closed due to the pandemic (with a total lack of communication or even effort from the managers to compensate or find creative solutions). Sometimes not well-kept.

The bad/ not-so-good:
- The management have little empathy except when some $$$ is on the line. Granted, they have a business to run, but I don't appreciate being treated as a cash cow. This complex is large, so don't expect to have any sort of good or personalized experience with respect to management. Expect sizeable rent increases.
- Parking is awful for guests. They don't enforce the guest parking rules at all, so residents just use the guest parking as "free" parking spaces for their own additional cars. Management has done little to address this problem (surprising since they could get more money
- Security is an issue. We've had packages stolen, mail stolen, bikes stolen (from the locked bike room) and locked CARS have been stolen! This hasn't been a one-time incident, either; it's happened periodically over the last 2 years.

Overall, not bad enough to force me to leave since I hate moving with a passion. If moving weren't so hard, I would probably find a more suitable place - there are plenty of apartment complexes here. Read More

Encasa is a lovely community ruined by incompetent management.