Venue at the Promenade Apartments

Terrible place to live, move out costs are even worse. I lived here for 2 years. When I first moved it, the place was supposed to be around a year old, however the blinds were falling off from the wall, the carpet was barely staying put and the only thing they did to fix it was nail it back into the ground. I received nonstop complaints and threats of lease violations about my dogs barking even though I had video proof from my cameras that it wasn't my dogs. They increased charges for trash... multiple times a year yet it did nothing to actually fix the trash piled around the community. We were charged for pest control, but we're never told when they'd be spraying and it always made my dogs sick after they did. They'd raise random fees constantly, they'd hardly plow the parking lot properly, and in the winter the sidewalks were always dangerous to walk on. In order to have guests, you have to pay for them to park at the complex. Then they brought on a thing to Airbnb your apartment that brought in more damage and inconsiderate people. Many dangerous dogs lived there as well and owners would not put them on leashes or had them on retractable leashes putting my dogs at risk. Also the dog park was riddled with diseases and poop. Once I moved out, I was charged for damages to the apartment that were there before me and were listed in my pre-move in inspection. I was told there would be a move out walk through that I could be apart of so that I could fix/clean anything before I fully moved out and then that never happened. My post move out inspection that occured after I left had photos of empty and clean walls, of vacuumed carpets, footprints from the maintenance peoples shoes on the hardwood floor, and general wear and tear from living there and they listed these as dirty with no further details to charge me cleaning and repainting fees. My move out date was on a day that the front office was closed so they gave me the option to leave the keys in the apartment and lock to door, however my apartment only had a deadbolt and no bottom lock so I couldn't do that. I dropped the keys off 2 days early as they were also closed the day before my move out date and they charged me early termination fees. If I could rate this place 0/5 stars I would, there was nothing luxury about this place. Read More

I have lived here for more than four years. This year they raise the rent so we couldn’t afford the monthly amount. So we didn’t renew our rent. Sadly equity believes that they are entitled to get every penny out of you once you move. They charge you to paint and every other minute condition resulting from normal wear and tear. while you are there you will be stuck with unsightly trash dumpsters that never get taken care of. Theft of delivered packages. dog waste everywhere, disrespectful... Management And the resort style pool will be occupied by non-resident from everywhere Because they refused to monitor the pool when they are not in the office(which is a lot). in addition many cars are broken into every week and there is a parking shortage but they allow unlicensed uncooperative vehicles to remain taking up valuable parking spaces.Save your money and sanity and keep looking! There are many lovely apartment complexes in Castle rock! Read More

Ever since this apartment complex switched companies, this complex has gone downhill! If u have kids or a family I would NOT recommend this place.

Cheap buildings combined with a property management that could care less about the tenants. They only care about your money. I would not recommend this place to anyone.

Tracy, Jazheel, Ashley were wonderful. The new management is just ramping up, very nice.