Mountain Vista Apartments

management doesn't respond. mice get into the apartment and you have to buy traps yourself, even though you pay for pest control. the bedroom is completely unusable due to no central A/C. We sleep in the living room. The parking lot has a nice little jungle to park next to, where rats, mice, and mushrooms love to live. there's no service here whatsoever, you HAVE to use wifi. Look elsewhere, this is not worth the money.

- paint over everything instead of cleaning it; There are clumps of dust stuck on the walls because they painted over it instead of wiping it off (see picture)
- My apartment was not cleaned by my move-in date. our feet/socks would turn black from walking around and the walls left visible grime on your hands if you touched them. My husband and I called about getting the apartment cleaned, but they painted over things instead of cleaning at all. We spent hours cleaning the place ourselves and... moved-in three days after we were supposed to.
- maintenance requests marked as "complete" but nothing was done
- There is a huge hole in the wall behind my cabinet. It looks like someone needed access to the breaker that is on the other side, but then didn't fix the huge hole they put in the wall..?
- When it gets cold, the hot water/ boiler doesn't work. When I had lived here for 4 months, the hot water has not worked on 3 different occasions.
- They also took one of the panels from a sliding closet-door (that is the door to the bedroom closets) and stuck it on the small closet as a makeshift closet-door, so it is not even and looks bad.
- Several things were installed crooked, like the thermostat and cabinets
-The bedroom door fell off of its hinges two months after I moved in.
- On my fees one month, I was being charged a "vacant fee". I went to the leasing office to ask about it, and was told that the fee was from the beginning of my lease when I had not set-up utilities for a few days. Which, to reiterate my point from earlier, I did not move in until three days after the start of my lease because my apartment was not cleaned. I asked them to remove the charge and received a lot of push-back. Finally, they agreed to drop ONE of the vacant fees, BUT the lady from the leasing office told me, "you'll have to call on ___ day and remind me to drop it. I won't remember," instead of making a note or writing it down at all... On the day, I called and spoke to someone else (the original woman was not in that day) to remind them to take these fees off of my account. I received some push-back again, but ended up getting them to take both vacant fees from my bill.
- this place will nickel-and-dime you
- the “business center” is two computers & one tiny printer with little room to sit .
- They advertise free weights but there are none.

Don't live here. Read More

We moved out August of 2018. Leasing office has changed (yet again) and canceled our payment plan without telling us. When we called we spoke to a lady (Allie? Maybe?) and she was so patient and kind with us- she seemed like she wanted to help but didnt know what she could do. She was professional and courteous to our situation. I was told I could make payment upfront or it would be sent to collections (we've have this payment plan since February). We were upset and asked for a manager- who... never called us back. Three days later we called back again and luckily got the manager, Austin, first try. She told us we had been sent to collections and that she couldn't help us. She was rude, unprofessional, was cutting us off as we asked questions, and when I asked for her corporate number she told me I could GOOGLE it because she wasn't going to give me it. I am a manager myself and if I ever heard that one of my employees told an upset guest to Google my corporates number because they didnt want to give it to them- we would have a big deal on our hands. If this is how they treat someone who isnt living there anymore- what makes you think they arent going to treat you the same way once you sign their lease? Run. There is nothing about this apartment complex that is worth it. Apartments are tiny. Management (Austin) is a joke. Allie (I hope that's her name) is the only possible hope this apartment community has. I understand being frustrated with your guests- but theres a certain level of professionalism you need to maintain- sad that the manager didnt have any of it. Read More

Do not do not DO NOT move here. Management switched twice when I lived there and the housing office has been a complete mess. Everything is so unorganized and it's gotten to the level of being unprofessional. I dealt with them on an issue after I moved out for MONTHS that should've taken them no more than a day for them to figure out. Lynette is the saving grace of the apartment complex, but it seems like everyone else has no idea what's going on. Certainly not worth the base rent cost, and on... top of that, there are bogus miscellaneous charges. They nickel and dime you for sure, with no value coming from it. The laundry card machine was broken for months, their methods of payment processing is ludicrous, and their "new" online system is archaic. Unresponsive to emails and calls the entire time I was there. Maintenance staff takes a while to get things done, and in one instance I work ordered something twice and it was not fixed either time so I just gave up on them. Live somewhere else. Please. Read More

Would not recommend this place. Loved having my own apartment. First place I moved into on my own. But was not worth the money I was paying. Figured out I could pay the same amount somewhere else and would have more amenities. Fees on my utility bill that didn’t make sense. Did not help out with my heater nor my a/c. I had 100 degree apartment in the summer and 30 degree winter. They kept putting fixing it off. The new office people are rude. Rather have the old office. Once new management came... we left. Read More