The Gallery at Mills Park Apartments

Please just save yourself the headache and live elsewhere. While the location and amenities are nice, they either don’t work or take weeks to get fixed. I could create an ongoing list of issues, but to name a few:

THE ELEVATORS. That’s all I have to say. When an elevator is broken, there is no urgency to get it fixed, no message to the community about the issue, and no timeline of when it’ll get fixed. I was once told the elevator company was coming the day I inquired about it, but it still... didn’t get fixed until days later.
MAINTENANCE - Absolutely horrendous. I’ve lived in numerous “luxury” apartment complexes, and I’ve never had to wait over 15 days. My work orders have been pending for 16 days. They always say “we complete them in chronological order and you’ve been added to the queue.” I’ve been added to the queue and have been waiting over two weeks for the office to replace a moldy dishwasher filter. If I hadn’t pulled out the filter on my own because it wasn’t cleaning correctly, then I would’ve kept washing dishes in there without realizing the filter was full of mold, and I only moved here in August.
FIRE ALARMS - Why does a fire alarm go off at random times? We get messages saying “we are working on fixing the fire alarms,” yet I’ve lived here for two months now and still haven’t seen a solution.
THE LIES - When I moved here, I signed a lease under the impression that I could upgrade my appliances for a small extra monthly fee because that’s what I was assured would be an option after asking multiple times. After signing, the leasing agent told me “we’ve stopped that for the time being.” Are we serious? I relied on that assurance, and it’s half the reason I signed here. No moment was I told they stopped doing that. They boast about wine fridges inside the apartments, but mine’s been broken for a month now with no fix. My dishwasher is moldy and unusable. My fridge broke a few weeks after I moved in, and one room is significantly hotter than the rest of the apartment no matter how low the AC is turned down. I’ve asked them to look at this, to no avail.
I could keep going, but just be aware and sign elsewhere. The location isn’t worth the constant hassle of emailing the office. I won’t be renewing my lease or might end it early. Read More

I lived her 2 years ago and was sad to go. I am happy I was able to come back, as this apartment is truly better than the rest. The management is so nice and helpful, and the complex itself is amazing! With the perfect amenities and location you cannot go wrong!

The move-in experience was easy and staff is very friendly. Overall, the community is very quiet and a great place to live!

The maintenance team here is extremely professional and timely. They are very easy to talk to, informative and show great hospitality. This is one of the reasons why I love living in apartments with good staff; everything is so easy.

Poor living experience! Ongoing construction noise makes my apt unlivable. Rude community manager lacks empathy for poor living conditions created by the building. Impossible to get USPS packages delivered (have to go to a usps location). Landscapers start at 8-9am blowing leaves. No real peace or serenity here. Great area but I would avoid living at this building at all costs.