Pencil Factory Flats Apartments

Thank you for taking the time to share your experience. We sincerely apologize for the issues you’ve encountered since moving in. Your satisfaction is very important to us, and we’re committed to addressing the concerns you've raised about the... appliances.

We’d like to work with you directly to resolve these matters as quickly as possible. Please reach out to our management team at pencilfactory@greystar.com, so we can ensure that your apartment meets the high standards we strive for. We value your feedback and hope to turn your experience around. Thank you for your understanding. Read More

We're sorry to hear about your experience at Pencil Factory Flats. It's disheartening to learn that our management team fell short of your expectations and that you've encountered difficulties during your time with us. We take all feedback seriously... and are committed to addressing your concerns.

We strive to provide a comfortable and safe living environment for all our residents, and we understand the importance of consistency and reliability in management. We apologize for any inconvenience caused by staff turnover and any miscommunication regarding processes and procedures.

Regarding maintenance, we acknowledge the challenges of servicing a large complex with a limited number of staff. Rest assured, we are constantly evaluating and optimizing our resources to ensure timely and efficient maintenance services for our residents.

Your comments regarding safety and security are of utmost importance to us. We continuously work to implement measures to enhance the safety of our community and minimize any risks of theft or crime.

As for your perception of our corporate entity, we want to assure you that resident satisfaction and well-being are at the forefront of our priorities. We are committed to fostering a positive living experience for all residents and welcome any further feedback or suggestions you may have to help us improve.

Please feel free to reach out to our management team directly to discuss your concerns in more detail. We appreciate your feedback as it helps us to identify areas for improvement and strive for excellence in our service delivery. Read More

Thank you so much for taking the time to share your experience! We're thrilled to hear that you've been enjoying your time in our community. Providing a safe and comfortable living environment where our residents feel at home is always our top... priority. If there's anything we can do to make your experience even better, please don't hesitate to let us know. We appreciate having you as part of our community! Read More

Thank you for sharing your feedback with us. We genuinely appreciate your insights and take them very seriously. We are deeply sorry to hear about your experience.

We want to inform you that there have been significant changes within our community... since your review. We have implemented a new permanent team on-site dedicated to addressing the concerns and needs of our residents promptly and effectively.

As we strive to continually improve our community, we have taken into account the feedback provided by residents like yourself. Our new team is committed to creating a safe, comfortable, and stress-free environment for all residents.

We encourage you to give us another chance to exceed your expectations and experience the positive changes we've made. Please feel free to reach out to us directly if you have any further concerns or if there's anything we can do to enhance your living experience with us.

Thank you again for your valuable feedback. Read More