Residences at Vinings Mountain Apartments

While the community isn't the newest, the units are acceptable; however, it's the poor communication and inaccurate representation of each unit, the community and unit amenities, and the basic necessities of the units and community that will lead us to not renew with this community. We've been here for less than one month and have issues with our HVAC, plumbing, water heater, pool, and mailboxes, to name a few.

I stayed roughly 6 months before deciding to move out. This was my first apartment and I had a terrible time here. Maintenance didn’t fix anything! Every time you put a work order in it goes unnoticed. I was without air for 3 months. I communicated this problem to this leasing office multiple times. The staff constantly was changing every time I went to the office. It’s ridiculous! Please don’t spend your hard earned money here.

Gates are broken, appliances are broken, mail boxes are broken, and your problems do not matter to management. They will lie to your face and make empty promises that they have no intent on fulfilling. Do not give this place your money it is not fit to be called a home.

Went for a tour, and they were very nice. Finally decided to move forward to apply for residency. Emails were ignored. Tried to apply online, but the website does not work properly.
If this is the service for prospective residents, imagine what it is once you've signed a lease!

I had an incredibly disappointing experience with this apartment complex. The management is terrible and completely unresponsive to the needs of their residents. There are only two maintenance workers for three large communities, which means that it takes an incredibly long time for any issues to be resolved. Additionally, all of the leasing agents, including the manager, were very rude and only cared about gaining new residents, not maintaining the current ones.

When I first moved in, I was... not informed that I would need to get gas until two months into my lease, and the water was not getting warm. It turns out that the hot water tank needed to be replaced, and the dishwasher was not working either. Then, immediately after that, the dryer needed to be replaced. My kitchen sink kept getting stopped up, and it took the maintenance workers a month to get to my request. I also put in a maintenance request for a sliding door that covers the washers and dryer in December, and it is currently May, and my lease ends in one week, and the sliding door still has not been fixed.

The property is not clean, with dog poop everywhere, and they never provide dog poop bags to the stations. The community is marketed as a gated community, but the gates are always broken, which makes it unsafe. The trash compactor for all communities in this property is also disgusting. The apartments sit on a hill, and there are lamp posts, but the lights do not work when entering into my community, making it difficult to drive at nighttime.

Overall, I would not recommend these apartments, no matter how good the price might be. The management is terrible, and they clearly do not care about their residents or maintaining the property. Save yourself the headache and find somewhere else to live. Read More