12/15/23
Necessity Only
Moved here with my fiance in 2020 for grad school. Living here since, I feel comfortable writing this review.
Management changes so much that I don’t really have a complaint about them. The office staff is very nice, but to contact them it’s best to email or go directly to the office. Occasionally I have to repeatedly send an email but it’s not often.
Maintenance has been very quick to respond, especially lately. Even the most mundane task (like changing a bulb) is done within the day of placing... the request. I’m thankful for the maintenance workers that have been on site lately.
As for the apartment itself, I wouldn’t stay here unless it’s a necessity. We didn’t notice the problems until we had already moved in.
The AC area within the closet is constantly wet or damp, causing mold to flourish. The laminate floors are slowly separating due to the building moving. My biggest gripe is the pest problem. No amount of pest control will get rid of the cockroaches infesting building 20. They live within the walls. Even if fumigation was completed, they would eventually come back. The reason for this is the poor construction of the wall to floor. Small and large gaps between the wall to floor area exist within the entire apartment. I consider myself a clean person, but even after consulting with an outside extermination these kind of infestations may not be due to that. One night I walked into the kitchen and flicked on the light (winter time) to find HUNDREDS of baby cockroaches skittering around the floor returning to the walls to escape the light. I think my soul left my body and I was so close to setting the entire building on fire to escape. The next day I spent a few hours caulking every gap, cm of space between the wall/floor area. It looks absolutely ridiculous. I know this will be a headache for them to remove once we’ve left, but honestly we should be thanked. I haven’t seen anymore enter the apartment since I’ve done this.
Anyway, we were just waiting to finish grad school and get better jobs to move. Now that we’ve accomplished 70% of that goal, we’ll be on the way out of here.
Review from Apartments.com
Property Manager at Amberlake Village responded to this review
We sincerely appreciate your continued residency with us, and your recognition of our staff's five-star service warms our hearts. We'd like to address any maintenance issues as soon as possible with you, so please reach out to our office directly so... we can help you submit any necessary work orders or provide an update on any ongoing repairs. Thank you.