9/19/23
A/C issue took 5 months to resolve. Now Carpet has been ripped up and not replaced for 2 months
This complex took over 5 months to replace my A/C within the 5 months we had so much water damage due to the old A/C unit that was freezing over and then leaking. It got all on the carpet from the front door to the bedroom door. The complex carpet contractors came in and ripped up our carpet and took out the padding and exposed nails/spikes are now poking out on the entry way of the kitchen, laundry room and front door were the carpet was pulled up from. 2 months ago The A/C unit was replaced... and the carpet was never fixed. My fiancé has stabbed himself in the foot several time because of this. Even my dog won’t go in certain areas of our 1 bed room apartment because of being hurt on the nails. When I called the complex to have the issue fixed, I was told that they forgot that my carpet in needed fixing. Another contractor came down to the complex a week ago and stated that the previous contractors did so much damage that he is unable to fix it. When I complain to my complex leasing manager they stated that they do not give out new carpet to current residence. Pretty much I am SOL. I spent 4 going on 5 years here paying my rent on time and not being an issue! Why do I have to go through these lengths to get a solution. Next step is Henry county inspectors to come out and rectify the issue.
Review from Apartments.com
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Property Manager at Elme Eagles Landing responded to this review
Hello Ms. Cooper,
Thank you for your review. I deeply apologize for the issues that you experienced with the hvac system. We are thankful that we were able to get you a new system installed. We are in the process of assessing your carpet and I will... be in contact with you this afternoon. I appreciate your patience as we work through these issues together.
Maria Martinez
Community Manager