Ashford at Geneva Apartments

Maintenance Great communication, prompt, Angel was very helpful and patient. Willing to answer any questions .

The apartments look nice before you move in. But once you live there you realize that everything inside is made of the cheapest possible materials, many of which don't work well or are difficult to clean. The bathrooms have a constant build-up of black mold. Both my bathroom sink and shower drain get clogged up with black mold about once a month. Management will not replace the pipes. They will unclog them but not replace them, although not sure that it would make a difference, since I... learned from someone who previously worked in the apartment industry that the bathrooms have poor ventilation which is why there is constant black mold Read More

I have lived here for less than a year and there has NEVER been consistent people in the office. No one ever has any answers when I have questions, there hasn’t even been a real property manager on sight since January.

Not just the poor management, but my apartment is invested with bugs. AND we have spotted multiple mice. All of which we have gotten zero assistance with. I do NOT recommend Ashford at Geneva to anyone.

Michelle, Seana and the maintenance staff are the nicest I've ever dealt with anywhere. I've only been here during the past 3 toughest months of the year, but everything from getting an apartment during the winter months and getting things fixed before I have even moved in have been awesome. It's a quiet, safe neighborhood, super close to work and has many great amenities, besides being close to everything.

I have lived here for over 2 years and have seen multiple management companies in charge. Management doesn't really care if you are a resident.The apartments are over priced for what you get. My rent has gone up $200 over the last 2 years. This upcoming year, my rent is up $250. My apartment, and people I have spoken too, has horrible lighting, making me feel tired and depressed. Units are small and the kitchen has very little counter top space. I do like how I have central air and an in unit... washer and dryer.

Last winter, my master bedroom window was broken with a small hole from the outside. It took maintenance over a month and a half to get it fixed, in the middle of winter. Not only did it make my bedroom inhabitable, it also increased my gas bill. When I called, the assistant manager told me it "can't be that cold." My unit is also infested with bugs. There was a terrible carpenter ant problem last winter.

Over all, service is awful and ineffective. The best thing about Ashford at Geneva is the location. There are great bike trails and paths connecting to the Fox River Trail. It is surrounded by nice neighborhoods and extremely close to downtown Geneva. There is also a 24 hour Walgreen and Meijer right down the street. I feel all apartment complexes are the same in service. The location is awesome here, the value and cost per square foot is too high and unjustified, and the quality of the apartment is mediocre but better than average. Read More