3/30/23
Awful
Quite literally one of the worst places to live. Dirty carpets, mold, no hot water half the time, etc. Currently have rodents living in my walls.
Review from Apartments.com
1 Person Found This Helpful
$1,591 - $4,676
1 - 2 Beds
Monthly Rent
$1,591 - $4,676
Bedrooms
1 - 2
Bathrooms
1 - 2
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The fees below are based on community-supplied data independent market research.
Breed Restrictions Apply
The Monroe Apartments in Glendale Heights, IL is a pet-friendly community. Please note our one-time pet fees and pet rents are charged per pet.
Breed Restrictions Apply
The Monroe Apartments in Glendale Heights, IL is a pet-friendly community. Please note our one-time pet fees and pet rents are charged per pet.
7 Ratings & Reviews
3/30/23
Quite literally one of the worst places to live. Dirty carpets, mold, no hot water half the time, etc. Currently have rodents living in my walls.
Review from Apartments.com
1 Person Found This Helpful
6/4/21
The phone numbers provided on their website never get to the on-site team. I am a prospective customer, I have scheduled a virtual tour more than 5times but it never happens. The off-site team keeps telling me someone will call or that a virtual tour has been set up but nothing happens. I have called more than 8times in regards to this issue but it hasn't been made right.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at The Monroe responded to this review
Thank you for bringing your concerns to our attention. We are sorry to hear that you have not been able to get in touch with our team, and we would love to schedule a virtual tour with you as soon as possible. Please email us directly at... themonroe@trinity-pm.com for further assistance.
10/22/20
We moved in and gave a month deposit plus $ 200 and the apartment with the grated and stained microwave, the super grated sink, the paint stained kitchen doors, the grated oven, a blind is missing, and they don't want to change anything.
Review from Apartments.com
2 People Found This Helpful
Property Manager at The Monroe responded to this review
We appreciate you bringing your observations to our attention. It is disappointing to hear that you are unhappy with our team's response to your concerns about your kitchen appliances at move-in. We want your home to be enjoyable for you. Please... connect with our Cares Team at feedback@trinity-pm.com when you have time to discuss this matter further. Thank you.
1/8/20
Thr property was very nice, the staff not so much. Agreed to rent the place. I was given a not so user friendly tablet to do all my own paperwork. Was dealing with an untrained 12 year old staff member who wasn't very helpful. Her trainer was less helpful and seemed angry when you asked for help. After spending 30 - 40 minutes of signing up, the apartment I wanted is now unavailable. The price went up without notice during the time I spent signing up. You gotta be kidding me? Sounds like a used... car dealer bait and switch. Seeing as though I was made to feel like I was a burden when I asked for help, I decided to look elswhere. If it wasn't for the poor customer service experience I would soon probably be a tenant. Thank you Charnee for making me feel unwelcome.
Review from Apartments.com
5 People Found This Helpful
Property Manager at The Monroe responded to this review
Thank you for your candid feedback as a prospective resident. It's disappointing to hear that your experience applying was not the welcoming and smooth process that we aspire to and we're taking your observations to our team to evaluate how we might... improve. If you would like to discuss this matter in greater depth, we invite you to contact us at themonroe@trinity-pm.com. We wish you well in your search for a new home.
10/31/19
The apartments are freshly remodeled and in top shape along with the amenities in the club house facility. However more importantly this property management staff from Gloria to Ilene, Janae, and Trish all truly care about their tenants. Every interaction I have had has been genuine and I am excited to live here for another year! If you are looking for an apartment that is in a great location, low maintenance, holds competitive rent pricing, and has authentic people that care about you as an... individual not just a tenant? Look no further!
Review from Apartments.com
1 Person Found This Helpful
Property Manager at The Monroe responded to this review
Thank you for such an upbeat, detailed review. We are thrilled to have your recommendation and vote of confidence in our team. We will let Gloria, Ilene, Janae, and Trish know that you have appreciated their professionalism. Take care!
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Shoppers will appreciate The Monroe Apartments proximity to The Shoppes at Carol Stream, Concorde Green Shopping Center, and Carol Stream Marketplace. The Shoppes at Carol Stream is 1 mile away, and Concorde Green Shopping Center is within an 18 minute walk.
Recreational activities near The Monroe Apartments are plentiful. Discover 5 parks within 4.2 miles, including East Branch Forest Preserve, Cosley Zoo, and Churchill Woods Forest Preserve.
Living in Glendale Heights provides easy access to Chicago O'Hare International, located just 32 minutes from The Monroe Apartments. Another nearby airport is Chicago Midway International, located 24.3 miles away.
Within 50 Miles of The Monroe
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