11/16/23
Shady
First, it started off good. Office staff seemed nice and helpful. The apartments are showing their age, but we loved the location. We only lived there for six months and we decided to break our lease. We had no problem paying to do that. We take accountability for what we do. Thought everything was good. We left the apartment cleaner than we even received it. We thought everything was settled. Few weeks after moving out I received a bill saying we had to pay for new carpet. I called the number... and the lady said the pictures looked like it was left nice and clean. So she sent me to their dispute email account. Made the dispute and they said it was due to them pulling up the carpet and seeing pee stains. Umm. The carpet was old for us when we moved in only 6 months ago and my dog doesn’t even have accidents. Previous tenants could have easily been the culprit. I do think they chose to pin it on us to get even more money out of us! They are obviously shady and I would never recommend them to anyone!
Review from Apartments.com
2 People Found This Helpful
Property Manager at Autumn Lakes Apartments and Townhomes responded to this review
We’re truly sorry to hear about your unpleasant experience - this certainly does not reflect our standard of service. We understand your concerns about the carpet charges and fully appreciate the importance of transparency in these matters. We invite... you to have a detailed discussion with us about this issue, so we can find an amicable resolution together.