10/21/24
Poor Business Ethics
I lived here for 3 years. The apartments are beautiful & spacious and the grounds are gorgeous. I would not choose to live here again for these reasons:
1. Noisy neighbors. For 3 years I had two noisy residents below me. The second set of residents were the worst. One was a musician. He would yell & play music loudly at all times of the day & night. I would complain, sometimes multiple times a day. For a full year and a half I just had to endure the noise, because all they would do is send... warnings, which were ignored. Even worse was when he started getting louder as they learned there were no repercussions. It made for a horrible living situation.
2. Appliances. They were old & didn’t work well. The washing machine usually required to be run at least twice to get a load clean. Same thing with the dishwasher. I stopped using the ice maker in the fridge. The water line had growth in it & no matter how many batches you threw away, it persisted. The oven had seen better days as well.
3. Poor business ethics. This was the worst. Entergy did not transfer the utilities back to Palmetto Creek for a month after I moved out. They had no record that I had requested this. I requested reimbursement for the time after I moved out of Palmetto Creek from 1st Lake. The bill showed that the last prior reading was on my move out day so this should have been an easy request. Instead I got someone calling me telling me that they weren’t going to pay despite acknowledging that they used the power for the entire period that I was requesting reimbursement. Too bad, so sad was their attitude. This is very poor business ethics. The person I spoke to was incredibly unprofessional.
4. So no, I will not be giving them good reviews or recommending them to my family, friends, or coworkers as requested. Steer clear of any 1st Lake property.
Review from Apartments.com
2 People Found This Helpful
Property Manager at Palmetto Creek responded to this review
Terri, while we appreciate your positive remarks about our apartment homes and community, we’re sorry to hear about your concerns. Please know that we do our best to address noise complaints within the guidelines of our policies, which include... issuing warnings for excessive noise. Regarding your appliances, our records show that all work orders were completed, but we would have been happy to provide further follow-up if any issues persisted. As for the electricity billing, matters related to the transfer of utilities should be resolved directly with Entergy. If you have any additional questions or concerns beyond what you’ve spoken about with our team, please do not hesitate to contact us directly.