7/29/24
Awful experience - totally ignored by management
Awful experience with management and leasing office. They were totally unresponsive and completely ignored my emails. I lived at Fenwick less than a year. On my first night ( and almost every week after), I received a noise complaint from my downstairs neighbor. I explained to the management and the community teams that it was just me and my toddler and we kept noise to a minimum. I ended up leaving my unit for 3 months to stay with family because I was so sick of the constant harassment from my... neighbor. When it was time to pack up my stuff and move out, I came back to a letter from said neighbor accusing me of keeping them up for the past few weeks — we were gone for 3 months, so it couldn’t have been us! The Fenwick team continued to ignore me until I moved out. To add insult to injury, Pepco mistakenly charged me for months I was no longer at Fenwick. I’ve attempted to contact the leasing team multiple times to reimburse or assist me, but of course, they’re ignoring me again. I paid premium for a “luxury” looking building just to be completely dismissed by the Fenwick team. Do not recommend.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at Fenwick Apartments responded to this review
Hi, we regret to hear that you had a negative experience with us during your less than a year stay. As far as PEPCO mis billings, you must deal with them directly.