11/12/24
Verified Renter
Poor consumer service I had a tour to view a 2bedroom 2 bathroom unit and the lady who showed me the apartment had nasty attitude. I honestly don’t under how can someone work in a costumer-facing role and have a such attitude. Although the unit was not in my budget, I thought she would have offered to send/email me information about the unit or other units, but nope!
Review from Apartments.com
Property Manager at Arrive Wheaton responded to this review
We sincerely apologize for the experience you had during your recent visit. We expect all our employees to treat everyone with respect and courtesy, and it's disappointing to hear that one of our members didn't meet these standards. Your feedback is... invaluable in helping us improve our services; we will take immediate steps to address this issue. Please feel free to get in touch if there are other units or properties within your budget you'd like information about, we're here to assist.