Vicino on the Lake Apartments

Lived here for 14 months. TOUR the same model unit as everyone else and then on your move in date you get a ran down unit.TONS of hidden fees & management Is disrespectful and just want more $

the outside is great view, not all houses are renew my house too old and EXPENSIVE so be sure to check before moving in.
also the utilities you even need to pay for the common electric and gas.

The staff are just good people and they care Christy, Melinda, Jordan and Sydney are awesome always super helpful and fast with fixing any issues they are on it

During my tour of the property, I was shown a model apartment because mine was not available to be viewed. I was told the model was what my apartment would look like minus the laminate flooring. My apartment would be fully carpeted. The model had a microwave, granite countertops and newer/nicer finishes. Upon move in, I was very upset to find that other than the layout my new apartment did not look anywhere near the same. The countertops were low quality laminate, the fixtures were basic, and... there was no microwave. When I spoke with them, I was told I must have misunderstood because they told me it was a different color scheme. That was extremely insulting. I asked about the microwave because on their website it said that was one of the amenities. They said that some units didn’t have one. I would have never signed a lease if I had seen the apartment I would live in. It was not worth the ridiculously high rent for a poorly maintained basic apartment.

You are also required to pay $25 for valet trash even though there are dumpsters everywhere and your valet trash pick ups are often missed. One time my trash sat out 3 days. When I took the trash to the dumpster on my own, I was told that I needed to use the valet service. Ridiculous!

During the summer my AC was not working well. It had to be on all the time to keep it somewhat cool. My electricity bills were very expensive. The technician told me the ac was old and should be replaced but that Vicino wouldn’t do that and that they would probably just put more insulation in the attic. He was right. The insulation didn’t help much either.

I had stink bugs during the winter. The lake view was nice, but the fountain stops working often and then the lake gets stagnant and smelly.

Once I told them I wasn’t renewing my lease, I haven’t been able to get in touch about an overcharge on my bill or dropping off keys.

Overall, I was very unhappy with the bait and switch, and I am writing this so someone doesn’t have the same experience as me.

The majority of the 5 star reviews seem to be from people who had looked at the property but not actually lived there. Don’t be fooled! Read More

The place is peaceful and Quiet they have lots of pools and chilling.