The Villages of Chapel Hill Apartments

I moved here from Ohio a year ago and as soon as I moved in I was getting small bites. I thought they must be spider bites, but months later, I found out my apartment had a full-blown flea infestation. I have no pets. I believe the carpet was already infested when I moved in as the place was not clean. When the end of my lease came up at the end of February, I had not been notified at all about renewal options. I read my lease, which stated that if I didn't sign a renewal, it would automatically... go month-to-month. I paid my March rent as usual, and then a week later, I received a door mailer saying I owed $300. When I went to the office to inquire, I was informed that this was a recurring month-to-month premium. I was also informed that if I wanted to renew my lease for a year, there would be a price hike. When I said I had not been notified, showing my lease as documentation of the information I had, I was berated by the new property manager. She grabbed the lease out of my hands, telling me it was in there and that she would find it. Well, it wasn't in there, and she didn't find it, but she continued to yell at me that it was my responsibility as a tenant to know the policy since it's like that everywhere. Her combative and defensive demeanor did not change, so much so that I started crying in her office. When I asked if I could speak to someone higher up, she said no. Eventually, I got a hold of the Regional manager, who listened but insisted that I was dealt with directly, but professionally. Since I was supposed to be informed of my renewal options 60 days prior to my lease ending and was not, I gave my notice and asked for the extra $300 month-to-month charge to be waived for those 60 days (March and April). The Regional manager refused to waive it for April. These companies are only about making money, and this one is especially terrible towards their tenants. Not only that, but the apartments themselves are built with the cheapest materials, have roaches, and the lights are all fluorescent, so if you don't want to feel like you're in a hospital, you have to buy your own lighting. Do not live somewhere where the quality is poor, the people will treat you badly, and where your rent will go up every year based on "market value," while no improvements will be made to your actual living space. I'm counting down the days until I can leave. There are nicer places in the area with better management.

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Overall, although the grounds are mostly beautiful, residents are not treated well. Several residents have reported being over-charged for rent. People don't always pick up after their dogs and there are a LOT of dogs. This complex is on their 4th management team in two years. There is an odor at some of the buildings that is more than unpleasant. There are some happy residents but we are starting to become fed up with being mistreated and unheard.

Amenities are NOT as advertised. No access to the large pool/grills for at least 2 1/2 years, no access to the small pool this year, fitness center is a safety hazard - wires hanging from the ceiling, boards on the floor, door left open. Recently, the dumpsters were overflowing for at least 2 weeks. The small pool won't pass inspection bc the 911 box nearby is inoperable. Residents are being told that Orange County hasn't been able to come out this summer to inspect

If the previous reviews did not convince you to stay away from this place please heed my warning. DO NOT MOVE HERE! This has been the worst apartment complex I have ever lived in. The apartments may look nice on the outside but they are completely broken down underneath. The new management company is even worst than the previous one and will screw you out of your money after you've signed the lease.. YOU'VE BEEN WARNED...

While 3rd group properties has given the complex a makeover, they have done a poor job at managing the place. I much preferred living here under Graystar. Save your time and money. Look elsewhere.