Waxhaw Mills Apartments

The pool is permanently closed, the bbq hasn't been open for over a month, the management doesn't respond at all.

West Shore does not care about residents, this is only a profit focused company. Pool has been closed all summer with no timetable to be opened. Amenities are not maintained. If you don’t have an ‘emergency’ good luck in getting anything repaired. We used to love it here until West Shore bought it.

Rent is over priced. The new mgmt calls to tell you they fix your work orders but work is never completed. All amentaties.. pool, rec area gym are always closed and broken. Shower had crack that lead to mold and they never fixed it…thanks Flex seal!

Great location. Residents are responsible and quiet, but facility is being run into the ground since new ownership last year. Poor maintenance and upkeep. Dirty hallways, dying trees, and you get charged for everything.

Had issues since day 1 (5/20/23). I've attempted to be courteous and patient throughout, however my frustration is at its peak.

The AC never worked - I was told I would be provided with a portable since it was a Saturday and maintenance could not fix until Monday. I returned later that day to find a dehumidifier running. Making the apt even hotter at 82 degrees. Leasing office personnel came back with an AC unit that was placed on my kitchen island. This, however, was counterproductive since... said unit was meant for a window. While the front of the unit was blowing out cold air, the back was blowing out hot air and dripping water all over the counter top.

It wasn't until the 3rd week of June that someone came to "fix" the unit. He left black grease marks all over the walls, tried to clean it up with my sponge, but was unsuccessful. I had relief for two days where I was able to get my AC to a comfortable 65 degrees. On the third day, the unit would not go below 68 degrees.

I sent several emails to which I did not get a single response. I had to physically make my presence known in the leasing office to only get a run around of excuses.

On Friday 6/23, I went back into the office to report the problem AGAIN. The assistant manager called the HVAC serviceman and put him on speaker. The serviceman proceeded to tell me that the entire apt complex was set at 68 degrees because the HVAC system would freeze at anything below this temperature. This of course, is the most ridiculous thing I have ever heard, and I confirmed with several neighbors that this was anything but factual.

Here again, I was told that someone would go check on it - to date, I have not heard a single word. Read More