5/19/21
Watch out for them slapping on “fees” without ever emailing you about them
We moved out and were told our bill was settled. A month goes by and we got an email from a collection agency. I got the receipt of the bill and Hawthorne had tacked on tons of late fees. We checked our account with them and it was at 0$ and were never notified by email or a phone call that we owed them anymore money. We have tried contacting them 10-15 times over the past week with them finally picking up the phone once telling us they would call us back and they never did. We got their... "courtesy officer" on the phone and he told us he couldn't help us and then hung up. Maybe the most unprofessional situation I've ever dealt with regarding an apartment complex.
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Property Manager at Hawthorne at the Station responded to this review
To Whom It May Concern, My team and I would like to extend our sincerest apologies to you for your experience here at Hawthorne at the Station. It is our goal to provide the finest customer service each and every day as part of the LIVE IT!... experience our company is fully committed to delivering. I have an open door policy and you are always welcome to contact me or come by the business office at your earliest convenience. I hope that we have resolved this issue, if not please reach out to me. I can be reached at 910-799-3111 orhstationmanager@hrpliving.com.Kindest Regards,Sharon Wilson, Community Manager