The Walcott Hackensack Apartments

Maintenance team is excellent. Fast, Kind, Great Job.

Living at the Walcott has been a pleasure. The layout of the apartment is spacious. The amenities are great and a awesome community. Jennifer in the leasing department was professional and assisted me greatly, I thank her so much for the tour and finally getting my dream apartment.

I would give this community a 1 star. The best thing they have going for them is their 1 bedroom den loft layout. I would not recommend. Management looks over worked. Property is not well maintained. They allowed dogs in the pool after specifically telling me since pool season is over they would be draining the pool. The pool has never been drained. So that’s a health concern. I will most likely be breaking my lease. This place is repulsive.

I have a few favs at the property Jennifer, Ana and Katelyn. If you have a team like this you can move mountains. I love living here and feel genuinely secure, the property is kept well! Overall, five stars! Thanks Walcott Hackensack

Live at this building for 13 months.

Cons: The leasing office communication is absolutely terrible. From day 1 it was terrible for me at move-in. The unit I signed up for was not the unit I was given when my move-in day came which caused a paperwork issue and me being give a different unit that wasn’t even clean.

That’s just one example. I had a major leak in my apartment. I told them about it and they blamed it on the weather. After two days of consistent leaks they told me it was still... caused by daily weather conditions. After a few more days I was still having leaks and it was sunny outside they finally sent maintenance and all he did was patch it up. The following week (boom) another major leak! After one week of me trying to tell them something other than the weather is causing these leaks , I recorded everything and they finally realized it was the pipe from the unite on the floor above that was leaking into my apt . This turned into a two week issue that could’ve been avoided but they didn’t want to believe or do a diligent investigation after my first complaint.

I have a few more other bad communication situations (parking, rent payment portal, deposit process) where they tell you one thing in person , it’s a different policy on email and then the actual process is totally different. For example it took 19 days to get my deposit back .

Pros: nice amenities.

Sal from the maintenance team is good at his job but is completely overwhelmed. Front desk attendant is nice .
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