Springburne at Polaris Apartments

RUN!

I am new to the area and needed an apartment. I wish I would have kept looking.
1. The apartment was not "ready" and had to wait an additional 4 days to move in. I of course was accommodating so the place could have a deep clean!
2. Once I got the keys I was disappointed at how dirty the unit was. The carpet was supposedly cleaned, but vacuumed 2 full containers of dog hair. I didn't say anything because I read other reviews of the same thing and management doing nothing.
3. The... first night I learned there was no heat in the unit. I sent a 2 AM e-mail requesting it be looked at. It was fixed the next day, but I was informed I should have called the emergency number that no one told me about!
4. I called the office requesting the preference for paying rent. I shared with the Manager Jamie that I had received at least 4 different e-mails stating different methods to pay rent. She told me to sign up with Rent Cafe. I did as instructed and then signed up for auto-pay.
5. I signed up for auto pay and learned (3 days later)that it didn't work and was charged a $75 late fee. The new software not working properly. Jamie the manager said she would look into it and get back to me. I requested a refund of the last fee since this was not my fault. Jamie said she would not commit to a refund until she looked at my auto pay confirmation e-mail. I have heard nothing from her and probably never will. She is at best incompetent!
6. I called Rent Cafe and they shared there is a problem with the auto pay on my account and someone from the office needs to enter a ticket.
7. I requested management enter a ticket. Haven't heard back yet.
8. There are dog owners that do not clean up after their pets, gross. There are rarely poop bags at the clean up stations.

Not a great 1st month! Read More

Several maintenance staff changes, poor communication regarding changes to the property, sub par and outdated amenities. Rent increases with promised improvements that still haven't been done. Used to be better property but has gone down hill. Sad when you talk to neighbors and you can all agree that the property and service has many opportunities.

Cozy, quiet and quaint apartment. Close to everything, great area. The apartments could use some updating, but are otherwise clean and well kept. The grounds are nice and clean and the community has nice amenities with their gym, pool and on site laundry. Residents have a lot of nice 'freedoms' with their units inside and out. Per the lease you are allowed to paint, although the walls are already painted a nice warm beige. You can also decorate the exterior with decor items and plants. The pet... policy is also nice and liberal, allowing pets up to 80lbs. Read More

This place really has it all and more! From great residents to friendly staff, this community it close to all the major highways and shopping destinations while still tucked back into a quiet area.