10/18/24
Horrible Management
Been living here for 7 months. I live in the most expensive unit the Warwick. We got the townhouse with our wood floor being damaged with dust and debris coming out of it. I’ve talk to management and even called into the Cortland head office in Atlanta. They told me they can’t fix it and gave me a defective unit. Also, I’ve complained about the marijuana scent coming from my neighbors to the management multiple times. Nothing has been done about it even though it is a no smoking community.
Review from Apartments.com
Property Manager at Cortland at New Albany responded to this review
Hello neighbor,
Thank you for taking the time to give us your feedback. We make every effort to provide high-quality, move-in-ready apartments for all our future residents. There are times, due to the age of our community, we do have items within... the apartment that are conditional and noted at move-in. We are a non-smoking community and act on every concern and complaint regarding those residents who break this rule. Unfortunately, in some cases we must reach out to the offending resident multiple times after receiving a complaint. If you are still experiencing a neighbor smoking, please contact our office so we can reach out to your neighbor again regarding our no smoking policy. We look forward to working with you to handle your concern.
-Adrian G., City Manager