3/12/25
Not What It Used To Be - Investors are Priority, Not Tenants
I've been with Paradise for almost 5 years. First in Silk Factory and now in Hunt Club for 2+ years. It started off as a 5 star place with 4 star management that *did* go to bat for the tenant, but it is not what it used to be and there is clear pandering to the parent company vs. protecting the tenant's quality of life.
Usually they would solve 99% of big or small issues, but in the past year, it's clear where their priorities lie.
My dryer is making rattling noises that make it impossible... to concentrate when it is on, and they have repaired it twice and refuse to replace it, no matter how much I attempt to get their empathy, short of begging and pleading (which wouldn't work anyway because everyone at the company now is heartless or two-faced (which wasn't the case before.)
The AC unit below our window has been buzzing so loudly I have to wear earplugs, and it's taken 4 months and a dozen embarrassingly painful calls, emails and office visits just to get them to take it seriously. Still no firm answer on whether it will be replaced.
The final straw was right before writing this review; finding out they won't replace our screen door and that we just have to live with it bent and half-broken.
(Also, Hunt Club is no longer on the Paradise Management corporate website, RED FLAG.)
It is unfortunate to face the reality that the customers of this place are now the investors, not the tenants. This will go the way of pretty much every older apartment complex/building around here, and that's sad, because I talked this place up for a long time. No more.
Review from Apartments.com
Property Manager at The Hunt Club Apartments responded to this review
Our team is saddened to see the contents of your reviews, Chad. We deeply value the perspectives of our long-term residents and are truly sorry to hear that your recent experiences have not met the 5-star standards we aim to uphold. Your concerns are... important to us, and we understand your frustration. We value our residents and want them to have an exceptional experience during their time here, so it is disappointing to hear you feel this way. Please reach out to us directly when you can so we can take care of these claims properly. Thank you and we hope to speak with you soon.