11/20/24
Verified Renter
The apartment itself is wonderful—I love my space, and everyone here feels cared for and appreciated. However, maintenance is a bit inconsistent. It would be great if they gave notice before entering the apartment, as it can catch you off guard. Sometimes they resolve issues efficiently, but other times, the problem remains, which can be frustrating.
When I first moved in, the office staff was amazing, but unfortunately, the new team has been quite rude. Despite my efforts to be polite, I’m... often spoken to in a condescending manner, making me hesitant to seek help from the office.
Additionally, the hallways used to be spotless, but recently, they’ve been neglected, which is disappointing since I like the outside of my apartment to reflect the care I put into the inside.
That said, it’s still a lovely apartment at a great price overall.
Review from Apartments.com
Property Manager at Waters Edge at Harbison responded to this review
We appreciate your feedback and are glad to hear that you enjoy your living space and feel valued in our community. We're sorry to hear about your experiences with maintenance and the office team. We strive to provide consistent, respectful service... and will take your comments into consideration as we work to improve. We also understand your concerns about the cleanliness of the hallways and will address this issue. We invite you to reach out to us at 1 803-850-3501 or watersedgeharbisonmgr@willowbridgepc.com to discuss your concerns further.
Sincerely,
The Waters Edge at Harbison Management Team