Polo Park Apartments

Hello there,
We want to express our gratitude that you took the time to leave us a review and thank you for sharing your concerns with us. We understand how distressing criminal activity can be, and we sincerely apologize for any inconvenience or... stress you may have experienced. While we implement deterrents within our community, unfortunately, crime can occur anywhere, regardless of any precautions in place. We strongly encourage all residents to remain vigilant at all times in the community. If you notice any suspicious activities or individuals, please don't hesitate to report them immediately to the local authorities. This prompt action helps ensure that any concerns are addressed swiftly and appropriately. If you have outstanding questions, concerns, or feedback please contact the onsite team, we are more than happy to assist!
Kind Regards,
Callie, WeCare@udr.com Read More

Hello,
We would like to express our sincerest apologies for the negative experience you had during your time at our community. Your feedback is essential to us, and we genuinely regret any inconvenience or dissatisfaction you may have encountered.... After carefully reviewing your concerns, we found that our dedicated billing team has been in communication with you regarding the move-out charges and have provided an explanation. Regarding the pest concerns, we agree that these issues are best addressed as they occur. Our team is equipped to handle pest control promptly and efficiently, and we encourage residents to reach out to us as soon as they notice any pest-related issues. By promptly adding residents to the vendor's schedule, we can ensure that the matter is resolved completely. Your comfort and satisfaction are our top priorities, and we are committed to addressing the issues you raised to ensure a more positive experience for all our residents. We greatly value your feedback, and it serves as a valuable tool for us to identify areas for improvement. Kind Regards, Callie Read More

Hello,
We sincerely apologize for any dissatisfaction you may have experienced during your stay in our community. Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts. Regarding the move-out process, we... understand that discrepancies between the move-in inventory form and the final inspection can be frustrating. Our goal is to conduct a fair assessment by comparing the condition of the apartment at move-out to the documented condition at move-in. To ensure an accurate representation, we encourage residents to provide as much detail as possible on the inventory and conditions form during the move-in process. During your residency, if you have any maintenance concerns or questions about anything, we kindly ask residents to notify our team immediately. This allows us to take prompt and appropriate action to address each concern accordingly, ensuring your comfort and satisfaction throughout your stay. For specific questions or further clarification regarding your deposit or any charges, we recommend reaching out to our billing team directly at billing@udr.com. They are best equipped to provide you with detailed information and assist with any billing-related inquiries you may have. Once again, we apologize for any inconvenience you may have experienced during your residency and assure you that we are committed to continuously improving our services to enhance the living experience we offer in our community.
Kind Regards,
Callie Read More