The Morgan Apartments

We lived there 5 years and recently moved out. They not only did they keep all of our deposit and pet deposit but are asking for $300 more. They won’t give us details on what is wrong. All that’s on the “invoice” is tub and toilet $400 and a $250 cleaning fee! There is $100 missing patio blind charge as the blinds broke we didn’t ask for new ones, we just put curtains up so the blinds are on us. They are remodeling the unit so I doubt they cleaned it but they will after the remodel, I guess... that’s what we’re being charged for. I even mentioned that to the woman that answered the phone that I know you’re doing a remodel as it’s on the website listed as “recently remodeled unit.” Her comeback was, “well we don’t remodel every unit.” I said, “but I already have a screenshot that you’re remodeling that one!”

When we moved in, all they had done was paint the tub! So it has been flaking the entire time we were there. The master tub had orange stains in it from the a/c drain. The maintenance men finally came in to deal with the leak from it and we were told the overflow was broke. So the water was sitting in the rusty pan and then draining into the tub. Their fix was to put a wood screw and drill holes in it so hopefully it would drain quicker.
When I asked what was wrong with the toilet, she had no answer at first then I was told I left urine in it! It was that neon green Mr. Clean stuff, I left it in there after I cleaned the toilet. So I guess I being charged for that.. I asked what they consider normal wear and tear for 5 years, again no comment. I was told to call Paul’s and find out from them what can be done because my pet deposit wasn’t correct either. We moved in under a different ownership. I had proof, but my husband and I have emailed and called left several messages for Victor and we have had zero response, it’s been a month now. We decided that we have to pay it so it doesn’t go on our credit even though it’s wrong, what else can we do? They refuse to work with us or give us any more information, we just decided to warn everybody else that is about to move in or out do a walk-through WITH them! Take pictures we did but they refuse to talk to us now, we did not do a walk-through with them. They said they couldn’t do it at 4:30 in the afternoon. We trusted they would do the right thing as we live there for five years, never late on our rent, never, a complaint, never bothered them, but this is what we get in return!
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I have had issues since move in. Yes they credited my account for the inconvenience but it was just the start. I’ve had wasps in my home, the post office has been told my unit was vacant 4 times during my lease, a/c goes out ever other month, rude management, service tickets being avoided, water issues 2-3 times a week with short notice. Not to mention I’ve seen a family of rats come in and out of buildings. The pictures are not always what you get and application approval can sometimes take... weeks. I would live in my parents nonexistent basement before renewing Read More

I've lived here for about 5 years. In that time I've had over 6 different managment companies, and more than twice that in property managers. Everyone one is more incompetent than the next. The office staff is rude (unless they are selling you a lease). Seriously live anywhere else. I will not be renewing once my kids graduate.

Apartment was filthy when I received my keys even though I was assured it was in rent ready condition.
1. Refrigerator and stove were disgusting, paint job incomplete and they even painted over the dust bunnies.
2. Flooring is uneven under the carpet.
3. One can literally feel the boards and nails beneath your feet.
4. Drawers in the kitchen as well as at the vanities were all missing their rolling tracks.
5. Ceiling fan was literally hanging on for dear life and useless.
6. Something brown... is leaking from the vents along with developing mold on the vents. I have never seen this. EVER!
7. BIGGEST ISSUE: AC does not work properly and of course no one seems to care. Read More

It was a very miserable 10 months here. We could not live here the full 12 months of our contract because we could not take it any longer. Issues with the apartment, neighbors, and management were not handled professionally at any time. The management was lazy, overwhelmed, and rarely did what they said they would. I would not recommend anyone live here for a number of reasons, but the biggest issue was staff and management. There was no organization or communication. Customer service was... atrocious. The "Renovated" apartment was just "putting lipstick on a pig." They did not address major issues. Installed the cheapest material for each project. We were promised an apartment that had been renovated and never been lived in since the renovation. Upon moving in, there were stains on our "new" countertops. Stains in our "new" carpet. Earrings on the windowsills. Paint droplets and overspray on all the hard floors, and the list could continue. All the outlets were coated in paint and covered up so you would not notice. Most outlets did not work properly and plugs would fall out of them. Marijuana smoke and cigarette smoke could be smelled from inside the apartment on a daily basis. These were the first signs of a dreadful experience. Any maintenance issues brought up to the management were questioned and intended to make you either back down, forget about it, or consider it a non issue. This was extremely frustrating especially when dealing with HV/AC issues. Regarding communication, you will rarely be able to get in contact with anybody who has any authority to make a decision, get something fixed, or answer any real questions about your lease. They never notify you of any news surrounding the complex. As I write this review, I am reminded of the difficult 10 months in this residence. The extra stress, frustration, and complications that The Morgan caused in our life is absolutely ridiculous. The renovations are a joke. The receptionists have no authority and will be unable to answer 75% of your questions. The management is deceitful, power hungry, and disorganized. Our time here was a major disappointment in every single factor of the living experience. I wish I had not wasted my time, money, and energy by living here. Their pictures do not portray an accurate representation of any part of this community. Read More