Mosaic Dallas Apartments

I have been charged between $174 and $443 a month for electricity when I am gone and all of my electronics are offfor 75% of the day. 3 of the 4 elevators are broken most days of the week. The jacuzzi has been broken since I moved in 8 months ago. The gates to the "secure" garage have been broken and wide open for months. The resident office has been used as the leasing office for 4 months while they made renovations. Now that the renovations are done, they closed the resident office. Service... requests take a month to fulfill. The hallways constantly smell like weed. Look somewhere else. Read More

If I could give ZERO stars I would! I currently live here in the Mosaic since August 2022 and I can officially say it's the worse experience I have ever had. I'm a pet friendly person, however I don't like stepping outside of my apartment to the smell of urine and poop EVERY SINGLE DAY, with urine and poop in the halls and on the elevators (unsanitary and health risk)! Since moving here, we have ongoing issue's of phone lines down, broken elevators (CONSTANTLY), just yesterday the water was shut... off ALL DAY and that's not the first time this has happened and on top of that was asked to turn the AC off in the HEAT, I have an elderly Mother that lives with me with health issue's!! Christmas 2022, was a disaster for me and my family because the heat was off. We had to move all of our gifts and personal items to a hotel and had to stay there for a week because the building was FREEZING. Yes the apartments reimbursed me for the hotel stay, however it was still an inconvenience to go through this around the Holidays. To top it all off, we can no longer have groceries or food delivered to our door, we have the inconvenience of having to go downstairs to meet the delivery person (what if I was sick?)... FETCH, what a joke and another inconvenience. I'm starting to hear of cars getting stolen and broken into, how is that possible if the garage is secured?? I pay a lot of money in rent to live here at the Mosaic and its not worth it at all. I have emailed my complaint to the Manager, no help there and I have also called Corporate to speak with the Regional Manager (Travis) with no return phone call to date. My next step is to call an Attorney to see what my options are at this point; I would like to get out of this lease without having to pay the outrageous fees that was quoted to me by the Leasing Manager. Since the new management company took over, I'm seeing a huge decline in service... If you would like to avoid these issue's, do your research before moving here... Read More

Seriously, move along and find another property. Numerous interruptions to a/c, elevators, water, electricity, and false fire alarms at all hours of the night. Stay away.

Olympus property management own the Mosaic Dallas downtown.

This loft is poorly managed and way too expensive for the many maintenance issues, inconvenience and nuances. Such as, the elevator are always down and there are issues with water and electricity / HVAC. This doesn’t met my standards of luxury living for all the issues I have experienced in less of the year I’ve lived here. I could have spend half of my monthly rent amount in live in a regular apartment community.

If you expect to use the pool that they tout so much, don't get your hopes up. Thoughtless and inconsiderate planning frustrates residents who's kids are looking forward to swimming, but can't because instead of scheduling renovations in March, April or May, prior to Memorial Day, management schedules them for June. Ill advised.