5/17/24
The truth
Nobody will answer the phone , they are extremely slow at responding to issues and don’t even waste your time dealing with the mail system , they will lose your packages because your apartment number doesn’t match your mailbox
Review from Apartments.com
Property Manager at The Canal responded to this review
Hello there,
We are saddened to learn that you have had a negative experience with us. Our team is committed to providing assistance through our various communication channels, including email, text, and our Resident App. These methods allow us to... address multiple resident inquiries simultaneously. We understand that communication preferences vary, and speaking over the phone or scheduling a meeting may be preferable for some residents. If you prefer to schedule a call or meeting, please let us know in your outreach. We will gladly accommodate your preference and work with your schedule to arrange a convenient time for discussion. We've provided guidance to all package couriers regarding our community's delivery policies to ensure packages are handled according to our standards. If you have any concerns about the delivery location of your package or believe it was stolen, we recommend reaching out directly to the carrier for further assistance. Your satisfaction is important to us, and we are here to assist you in any way we can!
Kind Regards,
Callie, WeCare@udr.com