9/18/24
Office Staff has lack of empathy
********BE WARE*********** As a former tenant of The Kathryn "luxury apartments," I feel compelled to share my dissatisfaction with their handling of a fire incident in my neighbor's apartment. Although the fire did not directly affect my unit, the smoke and water damage rendered it uninhabitable. Unfortunately, there was no apartment manager on site at the time, and the only available agent, Sierra, was not helpful. Maintenance would not assist me in any way.
When I asked Sierra... when I could return to my apartment, she seemed dismissive and indifferent to my situation. I explained that the fire was caused by my neighbor and not by me, still not an ounce of empathy. However, when she contacted the interim leasing manager, the person on the other end of the line was rude and unhelpful, simply saying, "I will wait," which left me feeling stranded and hopeless.
At that point, I demanded either a livable apartment or a release from my lease. Despite my additional living expenses and lack of family in the DFW area, no one seemed to care. It took over two and a half months to move back into my apartment, leaving me frustrated and disappointed.
Given these circumstances, I had no choice but to leave the apartment complex immediately. I strongly advise anyone looking for an apartment in the area to think twice before leasing at [apartment complex name]. The staff's lack of compassion and support was unacceptable, and I would not want anyone else to go through the same ordeal.
M.Davis
Review from Apartments.com
Property Manager at The Kathryn responded to this review
Hi, we really regret to hear that you had this experience. Our manager would love to hear from you. Please reach out to kathrynmgr@greystar.com.