Broadstone Toscano Apartments

Great management. Clean apartment complexes. Great gym and multiple equipments present. Always cleaned and maintained well. Fetch package delivery services available

Then a couple weeks ago, everything has been great so far. The office staff has been nothing but friendly and helpful. Special thanks for helping out.

The apartments themselves and their amenities are great. Unfortunately, it seems the residents are not being good neighbors and are leaving trash everywhere, including the parking deck. This, coupled with the lack of enforcement of quiet hours, prevents me from giving a 5-star review.

Apartment location and safety are great. After living here for 8 months,I've had no issues whatsoever. The building is clean and the parking is ample.

I was thrilled to move into Broadstone Toscano one year ago. Things changed quickly after I moved in. First, I had many packages got stolen at my apartment door. It was within the property!!! My neighbors also lost their packages. Delivery lady told me that her packages got stolen from her cart at garage. I reported to the management and they said you could call the police yourself. No follow up or attempt to improve the situation. And worse, since they used Fetch service, Amazon would not... replace your lost packages. Second, electric appliances were often broken. My dishwasher needed repair for over 6 times. Every time I requested for repair, it could take over 2 weeks to repair it. But it became out of order again within 2 days. They didn't replace the dishwasher and I ended up not using dishwasher at all. Third, unresponsive "emergency number." They provided a number for emergency. Yet, no one ever answered or returned call. Forth, dirty hallway. If someone accidently spills some liquid on the ground, no one cleaned it. I saw the same dirt for more than 3 months on the hallway. Fifth, I tried to give them a second chance and made an appointment to look at 2-bedroom apartments at 4 pm on a Saturday. Guess what? When I arrived at 4 pm, the leasing staff claimed that we were late and refused to honor our appointment. Customer service became terrible after you moved in. Sixth, before moving out, management office sent me a detailed email to say what tenants need to clean thoroughly before they leave, or how much my deposit would be deducted. I rented many places before and this was my first time to receive such an email to demand the tenant to clean in such a specific way. I remember that when I moved in, the apartment was okay but did not seem professionally cleaned. I cleaned it again myself before putting stuffs in. I wonder why they needed tenant to clean in such a way. Anyway, I honestly followed every single instruction and cleaned for a whole day. Guess what again? My deposit got deducted 2/3 without any explanations. I emailed them to request for details for deductions as I had previously reported some deficits which did not get fixed during my whole lease. No reply. I only got a reminder that if you don't get your 1/3 deposit, it will expire. So you have no way to get their responses or even understand why your deposit got deducted. SO, hope this review helps. Really not recommend it at all. Read More