The Ridge on 161 Apartments

Roach infested apartments, pool has been closed since we moved in a year and a half ago. Cars pulling up all the time to buy drugs on neighbors, semi trucks sitting idle outside the units all day and night leaving us feeling unsafe. Water turned off all the time with no notice from the apartment as to why or when it would be turned back on. Our door lock didn't lock properly almost the entire time we were living there, and their maintenance was unable to fix the issue. The final straw for us... to move out was the gang activity around the complex, leaving us to feel unsafe. Gun shots and shouting all night.

Management is terrible and unresponsive.

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Infested with roaches, if you have a maintainer issue they will close your request and the issue still persist. Floods on the bottom floor

When looking for apartments I saw the scores and the polar opposite reviews. I thought "the bad reviews must have had bad experiences". However after living here for a little over 5 months I have become convinced that all the good reviews were either written by staff or are fake. Not a day goes by that I have not seen a roach in our place, despite the apartment supposedly doing monthly spraying or how clean we keep our apartment. The front office really does not care if you have a problem.... During a storm a tree limb almost came through the master bedroom window and ended up resting on my window. I reported to the office that I would like them to cut it down so that if another big storm came it wouldn't go through my window. They put in the request but told me that who knows when it would get taken care of since it's not their top priority, two months later the limb ended up falling onto the sidewalk and stayed there for a few days until someone came and moved it. Another huge issue was our A/C being out during the dead of summer. The front office wouldn't take my roommate serious whenever he would call and report the problem and would sent maintenance to only fill the coolant. It took me coming home midday from work and talking to maintenance directly and reporting that there is probably a leak in our unit. Turns out there was and they had it fixed within the next two days. Their survey came out where they had the nerve to ask "how much money would you be fine with your rent increasing so we could upgrade our facility?" I am an easy going guy and understand that sometimes things are out of peoples controls, however I can not understand how I pay $200 more a month than my initial rent pricing and be this disappointed in an apartment. I honestly can not wait until my lease is up and I do not even think I can last until then. I would not recommend this place to anyone and everyone I know who has lived here has had the same experiences, if not worse. I would not wish this apartment complex on my worst enemy. Please do yourself a favor and not get suckered into these apartments based on how they seem whenever you first apply. Believe me you will regret it. Read More

I have lived here for a couple years now and I love it. They are always quick to help me when needed. Maintenance is friendly and fast. It is convenient since everything can be done online now from work orders, payments, documents, and I was able to even renew online. Gym and Business center are y faves!

This apartment has the worst customer service I have ever seen. If you go with a small problem to be solved, they will give you attitude and I had a situation where I end up meeting with one of the lady (assistant manager), her name start with 'C' . She was rude , unprofessional, bad attitude , and so on. She didn't want to listen and acknowledged the problem I had instead blame me that it was my fault. I am so much waiting to end my lease.