Hidden Creek Apartments

The AC in our apartment has not worked right since we moved in, and it has gotten worse over the past year. The back bedroom in our apartment has no air flow from the vent, and the temperature in the room is usually 85 degrees by the end of the day. My toddler's room used to get cool, but the temperature in his room will now be in the 80s during his nap. Our dining room and kitchen are both usually in the 80s as well. The only room that gets any sort of air flow is the living room, and even then... , the temperature is still much warmer than what we set the thermostat at. We have submitted at least 5 maintenance requests for the HVAC system, and made multiple phone calls and sent emails to the property manager. The first requests were closed out as resolved with nothing being done. In October 2021, the maintenance man who showed up admitted that he had no idea what he was doing, despite the office saying their maintenance team is HVAC certified. In June 2022, maintenance showed up, glanced at the thermostat, glanced in the utility closet, and left without doing anything. We have had to call the office every day just to try to get them to do anything. They sent somebody to clean our vents, but the vendor who came out said the vents aren't dirty. We called to follow up and were told the next step is to make sure our vents are pointing the right way. 2 people from the office have also stopped by and had the audacity to say that it feels pretty good in here. They had just walked in from 104 degree heat, so of course it feels good. Regardless, they don't live here and aren't the ones cooking in a 85 degree kitchen that gets up into the 90s if the oven is turned on. They brought a flyer with them that said not to use heat producing kitchen appliances and to focus on the temperature in your body instead of your home. The AC runs constantly. Our electric bill for June 2022 was nearly $300, for AC that doesn't even work. Our newborn has had heat rash for most of her life. We have had to buy window units for each of our bedrooms to make it bearable to sleep in them, and the office has told us they need to be removed. We currently have a dishwasher that doesn't work and has an inch of stagnant water in it. When we submitted the maintenance request, the request was closed out. We now have to hand wash dishes in our hot kitchen. This place is a dump, and to add insult to injury, it's abysmally managed. Make sure you bring a few window air conditioners if you move in. Read More

Wretched move in experience.
Our move in was scheduled for 7/31/21. I go into the unit the day before to check it out and it was a disaster. The coils on the furnace were completely corroded. The Air Condition was non-functional. The bathroom tub had enamel cracked and was stained yellow. There was loose hair in bathroom drawers, stains (looks like pet urine) on the carpet. The lock on the balcony door was broken. The washer and dryer were not pulled out and cleaned behind. Piles of mouse... droppings and dust and mold were back there. Then the door to the washer and dryer fell on my toddler because it was not even secured into the wall. A kitchen outlet was totally melted (idk if there is electrical damage in the wall), refrigerator dented, and nasty glue like goo on the entry floor. This place was obviously not cleaned before our move in.

I have had the worst experience with the management here and I'm not even fully moved in. I've brought concerns to Edna (a supposed 16 year veteran of the property management community) about things we were told before move in. For example that the washer and dryer would be removed prior to our move in so we could use our own units. I had this confirmed by two leasing agents who work for Hidden Creek itself. Edna had the courtesy to reply to my first email with a obviously unhelpful "sorry for the inconvenience" and letting us know two days before move in that the w/d could not be removed.

I emailed her back and have not had the courtesy or professionalism of a response as of yet (8/2/21)

I respect the staff and have enjoyed the help of Justin but it seems to me that Bridge Property Management (the owner) does not give a single care to what happens on this property. I was about to call the fire department today when (even after pointing out the problem) there were no fire alarms installed in the unit. Thankfully this morning they were put in after yet another reminder that we did not have them.

Do not move here, its a joke and I wish I had known beforehand how bad it was.

I'll be updating this review as I learn more and hear back from property management personnel.
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Management is the WORST but Maintenance beats it by a long shot. They do whatever they want when they feel like it, you can put a request in online and they’ll show up 2 weeks later. You can tell them directly at the office and they’ll say “I’ll let them know” and they NEVER come. The overall complex is okay a nice environment the apartment itself needs updating and needs to match the rent price.

Let’s just say this is the worst complex I ever lived in. They have had so many staff and managerial turnovers at least 3 different managers and I haven’t even been there one year. The maintenance men are horrible and the entire staff appears to be incompetent of the smallest task. They will call in the cheapeast contractors that will make the job even worse. They will do the bare min. Please go elsewhere and avoid if you can!!!

I was really impressed with my recent request for my AC! A new maintenance supervisor has recently taken over and he actually comes quickly and was efficient at getting my AC up and running again.