5/10/24
Luxury prices with a dumpster fire of a building
Their property at Tower Bay Lofts has a defect with the building fire alarms, we’ve been here for a year and they’ve gone off several times, including a 2 hour span starting at 4 am. We were told before signing our new lease which currently is much more than market value that the issues were due to a water pipe and set to be replaced. But it has now happened two additional times. McKenzie and Gavin in the office are decent people so I truly believe this is a corporate issue.i will however say... there is also no notice from management after these events happen on any solutions or actions to prevent. I’d avoid ever renting from this company solely for their lack of effort to fix such a large safety concern that residents have told me has happened since the opening of the building. Sounds negligent to me.
Review from Apartments.com
Property Manager at Tower Bay responded to this review
We're truly sorry to hear about your experience with the fire alarms at Tower Bay Lofts. We understand how disruptive and concerning this can be. Please know that we take your safety and comfort very seriously. We're working diligently to address the... issue you've mentioned and we appreciate your patience as we resolve it. We also acknowledge the need for better communication and will strive to keep our residents informed about such incidents in the future. Thank you for your feedback.