Eaton Square Apartments

It took me several phone calls and quite a bit of time on hold to reach an Acento representative to schedule a tour. The representative scheduled my tour and told me no further action was needed on my part. When I arrived for the tour, the leasing office was empty/locked. I called Acento, and again it took me a while to reach the actual leasing office. The leasing agent told me the office would be closed for the next half hour and that sometimes the Acento reps do not tell the leasing center... when they've scheduled tours (?). I read the reviews of this property while I waited and ultimately decided that it was not worth the tour. FYI: the property does not look nearly as nice as it does in the photos. Read More

let's start off with, It took me 4 weeks from start to finish for me to sign a lease. yes, I lived out of state, but I provided everything right away. so I don't know why this whole process took so long. It has been a bumpy start, but now that I've been here for about two weeks, it's better. I had to downgrade to a smaller unit because my original unit had a major pest problem. but the price of my lease didn't change, although I'm getting a smaller unit ?? not sure why it didn't go down. ...

Anyway, the new unit is good. everything works. the leasing office seems to be doing the best with what they have been given. the area is pretty quiet, and the grounds workers are pretty good about cleaning up everything. I think they wouldn't have to work as hard if the tenants would clean up after themselves.

So for the negatives, theft of packages is a on going problem. everything in the units are old or refurbished, and the walls are a little thin. (but not enough to keep me up but you can hear walking around), and lastly, there is only one location for trash, so it's too bad for those who live far from it. I can see myself only living here one year until I can get on my feet, and then I can move into something a little newer.

overall, it's a good place to stay if you just need a place to call home until you can find something better. Read More

First, listen to the reviews. They're all true. Incompetent and lazy staff. Trash at the dumpster is piled as high as the fence because people are too dumb to put it in the actual dumpster. There's trash outside people's doors because they're too lazy to take it to the dumpster. Rats, roaches, mice, they're all here. Beer bottles in the parking lot and lawns along with trash every weekend.

High police presence. You'll see why if you live here. Crazies all over.

Loud music blaring and... weed smoking in the units. Good luck if you have a job in getting any rest.

They respond with some bs of "our 5 star service" blah blah blah but never actually do any maintenance.

Took 4 months to get a dryer fixed. Had no hot water for nearly a month. Only way they fixed it is with a formal complaint to the city. Disposal broken and the replacement was installed wrong so the dishwasher had about 3 inches of standing water for about a month. Place stinks even though they "cleaned" the carpets. Entire hvac system failed. (This is all in about 6 months)

Water goes on and off with no notice as well. If you call they will not answer the phone. They will not tell you willingly who the manager is. They will either not answer emails, or answer it but not answer your question at 5 when they close. Also their phone blocks non local area codes. So if you have a non local area code, you'll next a different number or an app to call. On call 24 hour maintenance for emergencies is not actually here. They'll get to you in a few days, even if you don't have water or heat/ac on a weekend.

They will refer to you by the wrong name even though you have corrected them about 57 times.

About 1/10th of the parking is reserved. They give it out selectively. Good luck if you need two spots for one apartment.

The other parking spots are full after about 7pm. And I have never seen a tow truck here even though half of these people don't have parking stickers. They even parked in my reserved spot several times.

Nothing like coming back from a work trip at 10pm only to find your parking space you pay for is taken...

Needless fees. They charge around 50 dollars to process a debit card payment for your rent, every single time.

Don't ignore the complaints you see in these reviews unless you're willing to tolerate the living conditions. I don't know where they get 4 stars on here from. It's actually about a negative 5.0 stars.
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I’m not sure how they have 4 stars. This place is a dump. Stained carpet that smells, shoddy work done on the apartments, and best of all…packages get stolen, homeless people sleep in the hallways, they smoke weed, and leave trash. The outer doors are NOT secured. You cannot have ANYTHING DELIVERED-it will be stolen. You will not feel safe here. Don’t do it!!!

If you value your peace and your mental health well-being, please stay away from Eaton Square. These apartments are infested with rats, mice, roaches, and worse of them all BED BUGS. Water will get shut off without notice, the AC/Heather units are old and it will get broken weekly, carpets are old and damaged, hallway lights are broken, and there is trash out in front of units because other tenants would not take their trash to the dumpster. Once you sign the lease, you have sold your soul for a... year, the leasing office will not hear your pleas for help in repairing anything that is broken, gets broken, or stops working, they will refuse to treat any infestation even if you are paying the pest control fee every month, they will try to charge you for any type of treatment, the general manager at this place does not care about the tenants, don't be fooled by the altered pictures in their website or promotions, this place is falling apart! Every single review here describes how bad it's, they are not lying about it, please go somewhere else. Living here is HELL. Read More