9/19/24
Constant Billing Errors and Poor Management
I have been living at Dwell Vienna Metro since spring 2019. When I first moved in, the property was managed by a different company, and the experience was excellent. The former property manager, Richard, truly went above and beyond to meet the needs of the residents. Unfortunately, in January 2022, the property changed ownership and management, and things have gone downhill since then.
Since the new management took over, I’ve experienced constant issues. They’ve repeatedly mishandled my lease... renewals, increasing my rent by 6-10% each time. On top of that, they’ve made billing errors that led to late fee charges on rent that I’ve paid on time. I’ve had to deal with delayed responses to my emails, some taking days, while other issues can take weeks or even months to be addressed. The management doesn’t seem to care about the residents' concerns, and their service has become increasingly unreliable. Holidays and office closures are excessive, leaving issues unresolved for extended periods.
One of the most frustrating issues has been with my water and sewer bills, which have been incorrect for the past several months. Despite my ongoing attempts to resolve the problem with management, nothing has been done to fix it. In fact, things have only gotten worse—they’ve now added late fees to my account for a bill I am disputing and have paid on time. I feel like no one is taking my concerns seriously, and it’s been incredibly stressful to deal with these repeated problems.
Living here used to be a great experience, but under the current management, I can’t say the same. I hope they start taking residents' concerns more seriously, but as things stand, I would advise potential residents to think twice before moving in.
Review from Apartments.com