The Courts at Fair Oaks Apartments

This place used to be nice. The property has changed hands four times in the last fifteen years. The office staff changes over each time. As long as Westminster is the property company that owns this place, you don't want to live here. Their only interest seems to be filling the apartments with residents. There are dozens of units that are empty at the moment (I don't know the number or if this is the usual and the ones in my walking path are the vacant ones now). I do know that more than at any... other time in the last 15 years, that residents are staying for one year and then leaving. I'm looking forward to leaving myself soon. There are some good things about it though. The two main maintenance staff members are both very good at what they do. The neighborhood is also super safe. I've never seen any sort of vandalism or intentional damage. It's also in a great location. There are plenty of trees, which seems to be absent in many adjacent complexes. Had I written this review a few years ago, my review would have been higher. But it's a bad environment right now. My new lease offer went up 11% from last year as well. Hard pass. Read More

Genuinely a god awful place to live. I have lived here since October of 2020 and let me tell you all the mess that has happened.
First off, the ice machine of our fridge doesn't properly work. When we turn it on, it just leaks all over the floor and gets underneath the flooring. Not only does this lead to potentially having mold, but all maintenance did was leave their fan and not fix the machine whatsoever.

We have had pest problems since January. We have had mice and rats, and it takes so... long for maintenance to follow up on requests regarding this. I have had to contact their maintenance team three times just for them to come, only for them to barely check anything and not resolve the problem. These are both mice AND rats. I also see a bunch of rats running around the garbage disposal area. If you wanna live here, I guess get ready to live with some rats too.

We have had people trying to come into our complex in the middle of the night by knocking on our door or jostling the handle. This is extremely dangerous, and I am a young female living here so this is extremely unacceptable.

Our upstairs neighbor had a leak with their pipes which seeped through our ceiling. The maintenance team came in to poke holes in our ceiling to drain it, but never followed up promptly to get it covered up. The way they "followed up" was by coming in unannounced during a pandemic, where I am high risk and need to have notice in advance just as precaution.

I am working two jobs and studying full time. The management just gaslights you over and over again about these issues and expects everything to be catered to their schedules. Their mail center is a mess, along with their garbage center. The "pond" they have is just stagnant water with mosquitos everywhere. They refuse to abide by the lease terms where I can terminate the lease if I find this place unlivable, which I do. They expect a two month termination of lease penalty fee, so it shows that they just care about making money and not caring for their residents. My roommate is also tired of these living conditions, and it is just extremely unacceptable. They also continue to violate privacy by coming right in without a 24 hour notice that they should legally abide by.

You can find better places to live in the surrounding area that is worth the money. Avoid this place at all costs. Read More

I have been living here for a few months and my experience has been.. subpar. I usually live on the top floor because I hate noise, and the leasing team eased my nerves saying that the flooring was concrete etc.. The people above me STOMP ALL DAY! I hear everything and it is very frustrating. Next is the gate.. they advertise a safe and gated community, but the gate is NEVER closed. Maybe once a week it seems when tours are conveniently scheduled they close them, other than that it's always open... . There is literally no point in it. I will say the second entry gate is closed, but guest can't enter through there. Third.. The gym equipment is very very old, so if working out on nice and new equipment is your thing, this definitely isn't the place. The equipment still has chargers for the Iphone 4.. Fourth, THE BUGS!!! I can not stress it enough this community is infested! Flies everywhere, bugs EVERYWHERE! You can't leave a bag of trash out for an hour without bugs appearing in your apartment it's crazy. I've had centipedes, ants walk in literally from under the front door, I watched them march in like they lived here it was ridiculous. The community garbage is disgusting. Some positives... The community itself is nice and secluded, very quiet. Parking is always available by your building, and maintenance respond very quickly. Leasing staff could be a little nicer but Tracie.. She is the best! I honestly thought she was the property manager, she asks with such poise, and is very helpful and kind. I give the property 2 stars instead of 1 for her. I am planning on moving out, but I am very grateful to have worked with her to move here. Read More

4.5 stars for property; 5 stars for leasing agent (Kourtney B.)

Relocating to Virginia. This property met my expectations and requirements (gated community, reserved/garage parking (added $), centrally located in Fairfax, VA within HWY 66/495 beltway, quiet drama free location). While this property is on the higher end in cost, it does have decent amenities and overall well kept in appearance in comparison to other properties nearby. This property is also located within several shopping... centers and nearby medical centers. Gave property a 4.5 stars solely because of higher end cost in comparison to other similar properties.

I am basing my review for the leasing team solely on excellent service provided by Kourtney B. and quick response to questions from other team (Stephanie B). My initial search for a new residence was done online. Kourtney was courteous and answered all my questions (email and phone calls) in stride (and I did ask a lot of questions). She was also flexible with multiple changes on a request to view the property when I traveled to area on business and accommodated a short notice request to view at 430pm. She answered additional questions candidly and also willing to answer questions that I had researching both previous pos/neg reviews. I have no reservation offering my opinion if she isn't already a senior leasing agent, she should be. I have no problems recommending Kourtney to anyone considering a lease at this property. 5 stars for Kourtney on job knowledge and customer service. Read More

I needed an apartment within two days and I got one and even had my move in date moved up for me! Kourtney made the process smooth and within minutes of signing, we had our keys! Excellent place to live with many amenities and so close to so many shops, businesses, and entertainment centers. Highly recommend this place!