The Lofts at Park Crest

The lofts at park crest is a gem of a location. Great floor plans and a self contained community that meets almost every need!

Amazing apartment with high quality appliances. Location is great. Surrounded by good restaurants and being attached to a grocery store is a definite plus. Easy to apply and staff was very helpful

Live here for over 8 years now. New management staff are very friendly and very helpful.

I really like the floor plan and community. We have a loft that looks into the courtyard and love seeing all the trees and having a patio for me and my dogs to sit on.

Used to be a “luxury building” but not anymore. Greystar has significantly lowered rent for new residents but the residents who have been living at the lofts for a while are paying a high premium. They are now taking away amenities like the concierge service and forcing everyone to use fetch package delivery which has no benefits to residents what so ever and no incentive to provide any customer service to residents at all. They do however give a lot of perks and incentives to Greystar employees... , management office and building staff, like bottles of wine etc.

There are stains and more stains all over over the carpets which Greystar is and has been aware of for at least two years. And the walls and base boards in the hallways are equally disgusting and have needed to be re painted for a long time. It’s embarrassing. There is often dog poop in the elevators and in the hallways. There does not seem to be any maintenance in general. The elevators are frightening as they shake and make strange noises and apparently cannot be fixed.

However, the leasing office, 4th floor elevator landing outside the leasing office, club room (which is irrelevant in general and also because of the pandemic) and the lobby area were all remodeled and including repainting, but for some reason the stain covered carpets in the hallways and wall/baseboard damaged are still ignored. Greystar remodeled the leasing office - which is basically irrelevant to residents - instead of repairing and replacing the carpets in the hallways.

People do not wear masks. They have loud parties and there guest do not wear masks. They try and get into the in elevators anyway. Police are frequently called to building.

It seems that Greystar doesn't care about the actual residents or providing a resident friendly environment or experience. It's as though "customer service" is intentionally removed from their business model. Like there is simply no need to accommodate residents or show any hospitality what so ever? Especially with this hostel fetch delivery force and taking away away the 24 hour concierge amenity. It's all just such a shame.
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