City Lights on Fig Apartments

The Staff is very professional, helpful, attentive, respectful and friendly. Abgar and Patty do follow up and do an excellent job. Jonathan and Vanessa are super nice and make you feel welcome.

THIS PLACE IS THE WORST!

Management is terrible. Daun is the worst manager I've ever had to deal with in my life. She's very rude and unresponsive. I can also see why this is rated one of the "Best Places to Work". If I could sit at my desk, listen to music and play Solitaire all day instead of working, I'd rate it the best place to work too. Her manager who works for Alliance Residential is just as bad. Angela, who is the assistant to the manager, is the only one who actually works. She should... be manager.

My apartment was damaged from a water leak from another apartment and they had to reconstruct part of my apartment. They offered no re-location even though it clearly says on their contract. Even worse, the manager called my place "livable" when I had 8 industrial grade dehumidifiers in my apartment running and the temperature soared to over 100 degrees in my apartment. The construction workers also left all their equipment and moved my furniture without notice. They stacked random material on my furniture for construction and left my place with wall debris everywhere. I was unable to use my room for about 3 weeks and they offered no compensation. When I asked the manager and Alliance Residential about a rental discount for the month, they told me they would be in touch. I've moved out and they still have not offered any compensation.

I don't normally write reviews but I was compelled to write one because this place is just terrible and it could potentially save another person's life. I'm still receiving emails from their customer service reps about a final payment even though I've gotten a confirmation that they've received it. What a joke.

If you have a lot of time to deal with management and the company, then this is the place for you. Good luck! I also have a bunch of pictures that I documented and hopefully will be able to upload them. This also happened to the floors below me and above me. Read More

City Lights on Fig has exceeded every possible expectation I could have had. Its location right at the intersection of the Convention Center and Staples Center is unbeatable in every way. Parking is extremely affordable, and managed perfectly. I've never heard about a single issue of someone's spot being taken or anything along those lines. The apartments are beautiful as are the common areas like the pool, lounge and dog walk zone. The walls are nice and thick - I've never heard the sounds of... my neighbors at all (I've also rarely ever heard the sounds outside from the city streets). Management is the best I've ever dealt with - they are quick to respond to your questions via email, in person or on the phone. Any type of maintenance issue I've had has been addressed and fixed within a day. They're also great about sending out community emails and keeping you posted about things that might be happening at LA Live. Security is top-notch; they're always on-site as soon as the Leasing Office closes and are constantly patrolling every part of the premises. Overall, I would recommend City Lights on Fig in a heartbeat to absolutely anyone. Its location, amenities, staff and beautiful units make this my favorite building in the entire Los Angeles area, by far. Read More