Santana Row Apartments

The only thing worth it here… is the gym. The area is too busy. Too many noisy neighbors. No privacy. Maintenance sucks. Place looks like apartments from the 90s. Now they wanna fix a driveway and don’t even have another area to drive through while they fix that. Just had enough of this place. No wonder everyone is moving out. Don’t waste your money here .

Nice vibe always playing piano music with the Christmas lights and Santa in December remind me of Disneyland , always happy to come home , never a dull moment

Living at Santana Heights is like living in a different world inside of Santana Row. Not only the home itself is very cozy and comfortable but the amenities just make it feel like you’re at a resort. The convenience of being able to access lots of good food and shopping is just an added bonus.

We have been living in this community for about 5-6 months, and we absolutely love the location and the overall layout of the property. However, the maintenance and management leave much to be desired.

From day one, we’ve faced multiple issues. Basic items in the apartment were broken at the time of move-in, including blinds, the fridge door, and lights—just to name a few. These should have been fixed before move-in, but instead, they lingered for months.

There also seems to be a disconnect... between the leasing office and the maintenance team. While the leasing office staff tries to assist, it takes months to resolve even basic problems, which is unacceptable for a property marketed as "luxury living."

On top of this, there are unexpected utility charges every month, such as HVAC costs being billed separately from electricity. This was not disclosed during the apartment tour or lease signing, which feels misleading. Read More

Great amenities and community events. Maintenance can be a little slow because they are understaffed but everybody here is very helpful and polite.