Cortland Congress Park Apartments

When we moved in to the apartment there was a different management team, and while they had their own issues, I never felt like they didn't care about my issues. I understand that this is just a job for some, but this is the community I live in. I pay a couple thousand dollars a month for communication about picking up dog waste and little else. Our garage door has been broken for well over two months and the only communication we receive is after complaints and signs being posted by other... residents. When finally there is communication regarding the non-existent security, the blame is pushed to the company being contracted to fix the problem, not that they have provided no updates. Just last week the trash chute that we use (don't let the description of valet trash fool you) was so backed up that it reached past the third floor. I love leaving my home to find trash bags littered around. No communication about that, either.

The people that man the desk are polite and friendly, but that's only when you can reach them. They changed the hours of the office so that we can text them, which feels unnecessary. And while I appreciate being able to reach them on Saturday now, they don't seem to be there when they should? I just spoke with an outside contractor trying to fix the espresso machine at 11 am.. and they were gone. I'm not sure what they're trying to improve, but it isn't for the residents. Read More

I am super disappointed with the apartment complex and the management staff, in particular. While they are always friendly when I speak with them, the communication about serious issues is lacking. I'm so disappointed because I love the location of the complex and the staff used to be much more communicative. We consistently have issues with the fire alarms going off, people leaving trash where they should not and the trash chute getting backed up. Our parking garage door has not been working... for nearly four months. They only sent an update a month or two after the issue started when I, and I'm sure others, had to reach out to them to ask why the door hadn't been fixed yet. We finally received an update again today 3/4 (mind you the garage has not been working since the end of last year) and only now are they adding extra security to come over night. My issue with this is it only happened after residents complained and left notices around the complex that have been torn down. Management should have been communicating with us multiple times over these last few months and updates about the garage. We should have been informed about the increase in car break-ins as a result of the garage door. We should be compensated for the $90 we pay for the security of having a garage. Overall, while the location is nice, the cost of rent does not equate to the value of this apartment. This is my home and I don't feel safe, respected, or valued by the staff here. Read More

I have been a resident at Cortland Congress Park for nearly two years, and during this time, I have become increasingly disappointed with the management of the property. A recurring issue has been the theft or tampering of packages in the Amazon Locker hub, affecting myself and many other residents. Despite expressing our concerns and frustrations, there has been no resolution from management. Furthermore, the garage doors providing access to the exterior of the complex have been broken for... over a month, with little to no communication regarding when they will be repaired.
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I live in this building for a long time and see how much all has changed for the better!
The Team and the Management are wonderful and professional. I just renewed my lease. Thank you.

I’ve been here a month and I am enjoying my new home. The appliances are new and gorgeous and everything works well. The tiny maintenance issues I’ve had have been addressed quickly and well. The floor I’m on is very quiet in regards to neighbors. The one thing I’d love to be different is a lack of stairs in the hallways - it makes getting more than one or two grocery bags in and out from the parking garage really hard (or two elevator trips and lots of walking). Aside from that, the location... is amazing, the interior design is beautiful, and the office staff helpful and friendly. Read More