Edgewater at Sandy Springs Apartments

The absolute worst complex in sandy springs , the maintenance team is absolutely terrible and incapable of completing work orders they just close them out , they need to get rid of them they don’t do anything except ride on the golf carts all day . The office staff barely does anything except take a message there is a rat and Roach infestation along with black mold all in the walls and vents and bathrooms it’s disgusting. I cannot wait to move

My roommate and I went thru 2 months of back and forth with the staff here pertaining to just a simple transfer of units. We sent COUNTLESS of emails and they BARELY if ever responded to ANY of them. There communication and accountability here is HORRIBLE; to say the least!!! We were told a move in date, and when it got to that date it didn’t happen; after spending 3hrs in the leasing office. We were also promised a lower price, and that the unit would be fully upgraded, but NONE of this was... true, nor did any of it happen. We were also told that a washer and dryer would come with the unit ONLY to find out that it didn’t; we had to rent it. Mind you I had already had a washer and dryer but I sold mine due to being told that we were going to get one. And all of this occurred after the fact that we had taken off days of work, canceled a VERY important Dr appointment, reserved a uhaul, etc. We were promised some type of compensation for the inconvenience but again after sending COUNTLESS emails, NOTHING has been done, nor has ANYONE responded to the emails or even had the courtesy to reach out. Read More

DO NOT MOVE HERE!! The property itself looks nice enough and the space in the units is laid out well but that is the extent of it. We have lived here for almost 3 years now and it has gotten progressively worse. Maintenance requests go complete unanswered, the will hike your rent when you resign, and I'm honestly beginning to wo Der if anyone actually works here since I never can get anyone on the phone and the office is always "closed for a tour" when I go try to talk to them. We will not be... resigning a lease this year. We basically live in a swamp, our toilet barely flushes because we are literally sinking into the ground, and now today we have no hot water but our maintenance request was closed immediately (per their usual pattern) with no response.


UPDATE 7 MONTHS LATER: we have moved out now. We are still in touch with our old neighbors. The new tenants are already in our old apartment. Not a single issue we highlighted at move out (and throughout our residency) was fixed before he moved in. The patio is still rotting away and likely to fall in. The mold in the walls was never addressed. Furthermore, they sent us to collections. No communication from the leasing office ever regarding owing money. As a matter of fact, we followed up with them about our deposit being returned multiple times and was told our payment was already mailed out.

You will regret moving here!! DO NOT DO IT! If I could give negative starts I would give -5 stars Read More

I was in unit 2011c.
The gate has never worked!!!
The management team changes daily!
My apartment flooded at least 3 times. I've had everything from mold, leaks, holes in the walls, broken refrigerator,spiders tons and tons of roaches everywhere!!!! But the last straw was the rats!!!!!
You can hear them crawling in the wall. Rodent droppings in the stove in the kitchen and behind my bed!!! The entire building had them.
Please don't move there! It's a very old property that needs to be torn... down. Read More

Horrible maintenance, put in so many requests for them to be out right ignored. literally would put a request in and they would close the ticket with out sending anyone out to fix it. Plus in the five years lived there the gate worked maybe 4 days. They normally just left it open.
And the kids that live there are ridiculous, they will be playing in the middle of the parking lot and have no conscious to move out of the way. One day a kid threw rocks at may car as I drove by, they have cause... property damage to both the complex and other people's cars.
And speaking of cars, beware when ever they do " upgrades" to the entire place there are always screws and nails scattered everywhere. It cost me and my husband tires.
The valet trash is a joke, no way to avoid paying for it, and half the time they never pick up. Over a non-holiday weekend out trash sat outside for 4 days before they finally came and picked up.
Idk what is wrong but the property has changed hands so many times and each time it does management get worse.

Would give no stars if possible Read More