Stride West Apartments

Stride west does not care if your apartment is in working condition. Waiting a month an half to get my maintenance issues done.

I recommend Stride West so far it has been good for us an an improvement from our old apartment complex. Management is really nice and they get work orders done fast.

We moved in on 6/13/23, we had our 1st water intrusion in main bedroom 1 month after. We noticed that at anytime we have a heavy rain our bedroom flood up to 6-8 feet on floor soaking our carpet and pad. Each time it happed we noticed the wall facing the exterior would get wetter and wetter. At 1st the said it was from our window, 2nd the drain on roof was clogged, and finally thought the exterior gutter was too close to the building. Each time we had a leak we got a stronger and strong smell of... mold! Each time we submitted a ticket for repairs they would NEVER fix the issue with the interior wall, other then have the carpet extracted and have a fan dry the carpet pad. We had to have the refrigerator replaced because it was leaking water onto the kitchen floor, the hot water tank cracked internally and flooded the mechanical room (unforeseen problems which I understand) however our stove stopped working and then started smoking even when turned off! I had to turn the power off at the main breaker to make it stop smoking! We submitted another ticket and it took maintenance 15 days to come look at it. By this time we submitted a formal 7 day repair or break of lease clause from NM housing authority. The day we gave them the notice personal and certified mail they came and fixed the stove and extended the gutter away from the building (closing the work ticket even before entering our apartment) 1 week later our bedroom flooded again! We called the office and the created their own ticket and stated they would have a vendor come and finally fix the wall. 3 days later a stucco company came out and patched the peeling stucco near the gutter, no repair to the interior wall! I finally called a restoration company to access the damage and to test the air quality on 6/25/24. Money out of my own pocket of course! That weekend 6/29/24 and 6/30/24 we had the severe floods that caused all the ground floor apartments to flood. We had 2 inches of standing water in our bedroom and again on Sunday but this time it flooded our livingroom as well. Monday we received the air quality report from the restoration company and the report stated we had extremely high levels of toxic mold! Read More

I’ve lived here at this complex for roughly about five years and I can honestly say I feel disappointed by stride west. Upon all the years of living here I have not had any types of problems. Management was always quick to help and communicative. Now that I have chose to upgrade and transfer to a new unit I have felt disappointed and discouraged. I have lived in this apartment coming up in 3 weeks and I barely got a working AC. I walked into flooding areas all over the apartment upon move in day... that caused me some delay for getting my furniture moved in. They didn’t come to extract the floors until days later. Management didn’t bother calling and checking up on the situation. I had to call and ask for an update then they sent someone out to extract, again days later. I still don’t have acceses to my hallway closet door, my patio storage door, some kitchen drawers. This has been reported upon move in and management stated that they’ll fix the problems. I have yet to receive any update. As a renter I feel as if I shouldn’t have to be the one reaching out and asking for updates I should be receiving them. Read More

My experience in the community is good when addressing it to maintenance. With the office there are times when it is good communication. Other times it’s not.