Arbors at Turnberry Apartments

They just keep adding some bills they never talked about when we came to inquire about the apartment. This additional bills which makes no sense is over $200. Apart from paying our own electric and gas bills, we are being charged by the management for another electric bills and even the processing fee. Their own administration paper work is even billed on you as a resident. I don't get it. If you are planning to move here, please don't come. They are horrible people who do not care when... residents raise concerns Read More

We have lived here for about 8 years and before this new horrible company (Ackermann) took over it was great.
When they first bought our complex they sky rocketed rent, and keep radiating it .Then on top of that they started slowly adding fees and raising them each year, $15 dollars a month for trash and it’s not the valet trash you pay that much at other complexes for, you get to climb over trash mountains at the compactor they decided to add. No one actually puts their trash in the compactor... so EVERY week I’m not Exaggerating there’s huge mountains of trash piled up which has resulted in MAGGOTS and flies galore. Their solution is to have us go to the other complex’s trash dumpsters.

The first few months they took over they were like “we’re going to clean up this property”, we’ll it’s never looked worse. Huge tall weeds grow where they never did before, other residents leave their trash bags on their porch for days ( probably don’t want to deal with the trash mountains) screens are ripped to threads, siding has mold on it, doorframes are missing paint and rotting
You will be charged “community electric and gas” on top of what you already pay to the electric and gas company, $85+ dollar a month internet which you have to have, $10 dollar a month pest control, $6 a month just to bill you.. the list goes on and on. Over $200 dollars extra a month in fees on top of your rent amount is what you can expect to pay.
Now keep in mind rent SKYROCKETED and they have done nothing but make it worse here.
Forget it if you call or email or call the front office ! They will ignore you I’ve had to call their main office to get many things resolved
The Arbors at Turnberry used to be a HIGHLY sought out apartment community with a huge wait list. That is way in the past now as people are moving out in flocks, residents who have lived here since they were built and seen many different company’s run it, are moving out and leaving their homes because this company made our home and our community so undesirable.
I’m guessing since good new reviews have been coming back in again they are doing some sort of incentive like they did the last time reviews got really bad. Yes they were actually offering a new tv in a raffle to everyone who gave them 5 stars. They only care about how they can squeeze every last dollar out of you, if they really cared do you think they’d have to bribe you with a tv ? Read More

This apartment company does not care about their tenants. They refuse to upgrade the jungle gym/playground. Therefore, the young children divert to playing in the street. They refuse to install a properly functioning locking system for the pool. Since they do not want to give each tenant a keycard or pin to access the pool, they leave the door open. There is no lifeguard on duty at all times. This is a huge hazard issue. The same young children that are playing in the street have access to enter... the pool area without supervision. I have observed this on multiple occasions. They will place band-aids on real issues. For instance, they agreed on an asphalt job in the development. All they did was lay a top layer. There was no correcting cracks or evening out the pavement. Another, They charge for the light fixtures and exterior decorations. Yet, there are numerous street lights not functioning properly and broken light fixtures. They could care less about any financial burdens you have and will automatically tack on a $100-$120 late fee the day after the rent is due. There is no understanding and no working with you. The rent is wayyyyyyyyy to high. Too many people live here and pay way too much money in rent for the company to not ensure the tenants feel safe, secure, and heard. Please consider looking at other locations that will at least ensure the safety of the community. Read More

This place has become a living nightmare since new management took over last year. $300 rent increase + outrageous random fees just billed to your account. The ladies who work in the office are sooooooo RUDE and you can never get anyone on the phone. It’s too expensive to move right now and that sucks. This is the worst place I’ve ever rented from. RUN!

Ive been a resident for over 3 years, I wanted to transfer to a bigger unit. They denied me and refused to give me any good reason. The rent has increased hundreds of dollars with the new management. There has been maybe one decent person Ive come in contact with. I meet every guideline that was brought to my attention, Know there just saying no because they want to. This was really a great place to live with the previous owners. Being a nurse and student in this pandemic I really did not plan... on looking for a house at this time, but i will not stand for this treatment by this company and will defintley be taking this complaint above the company. Read More