Metropolitan West Chester Apartments

I’ll be straight forward, pricing isn’t bad, but it’s NOT worth the headache or quality. Showering sucks because one minute the temperature is fine, then it suddenly becomes scalding hot to the point of had burns on my body to freezing cold! Parking is a nightmare since they don’t tow people like they claim they do, so lots of people park here especially for events in town. There’s always broken glass and garbage in the lots and in/ around the buildings. It’s quit dirty here. Lots of drug use... and people fighting. If you drive your vehicle will get damaged and since there’s no cameras the office doesn’t care and won’t do anything about it. The maintenance guys are great, but fair warning… nothing is new here, all appliances are used and when you move in, do a deep cleaning because these people do not do that! They claim there’s quiet hours, but there’s not… there’s not much reinforcing of policies unless it impacts the office…. They don’t really care about the residents. There are far better places to rent from than here! Read More

I moved to this wonderful place on August 1, 2020 and strongly recommend it to anyone. Anthony and Danielle were available to show me the apartment, answer any questions and helped navigate the move in details. They both showed professionalism and kindness for the many questions I had, and always made me feel welcomed! The living experience here is tranquil, lovely, clean, and service requests handled with ease. This property is the place to be!

You will be nickled and dimed for everything when you move out.

We were charged for broke window screens. The screens were about 3-5 feet from the ground and were subjected to all types of weather over 3 years. We were charged $75 for broken screens.

We got none of our $500 security deposit back with total charges of $1068 which we got down to $681 after finding mistakes in their charges.

Also my friends who lived there had multiple bats come into their apartment.

West Chester is a... beautiful town with a lot to offer, you can do much better than living at a place like the Metro Read More

Horrible management. Their priorities are all over the place. Fire alarms will go off or power will go out and they won’t tell you anything unless you ask. I found human waste in my washer and they barely cared but sent out a memo about a BROOM on my balcony. Obnoxious. Not worth the money.

Just tried applying to rent at this complex. I have 2 pit mixes who are small and very well behaved. I have sign off letters from vets saying they are non aggressive along with all vaccinations. I spoke with leasing agent and explained this to them the situation. They asked me to send a picture as they do make exceptions. Almost immediately I was emailed back saying they are rejected. I then called to speak to property manager to ask for their reasoning. I was told they look too much like pits... and they would not be allowed on property. The property manager was the rudest and most unprofessional person I have spoken with. Why even state we make exceptions?? Especially with all the credentials we were offering. Property manager then proceeded to hang up on me. If you are looking for any kind of customer service in a rental complex stay far away from here!! Read More