Hilltops Apartments

Ashland and the entire staff were friendly, professional, and easy to work with. The property is super clean and well groomed. We are pleased we choose Hilltops as our residence. The Nixon’s

I toured the community and the staff is top notch. Everyone so friendly and helpful!!

Love these apartments, they are clean and everyone is so nice and welcoming.

The apartment was ready for us to move in. Our last apartment we were there for nine years. We are seniors and debated on buying or renting. Since I'm disable we settled on renting. Ashley showed us the apartments and we fell in love with them. It's very quiet, the kitchen is huge. Any questions we have , Ashley, Brooke and Amanda are all very helpful. They make you feel so comfortable. We looked at several places and this is the best. We love it here. The maintenance guys are Awesome as well.... Just had to have a couple of things done when moving in. They came right away got the job done. If your looking for a place to call home, this is it. It doesn't get any better than this. We love it and we are here to stay. Read More

Brooke the assistant manager is the ONLY person working here who gives a hoot about residents. Honest and caring, helps people out in times of need.

I had mold infesting my apartment unit 628 last year. Property manager Kim blamed it on ME for using my air conditioning at 70. It’s TEXAS, lady. Apartments were poorly built - air intake in the BATHROOM. Wettest place in the unit! Mold growing out of all my vents and throughout . I had dozens of photos. Kim hired an unlicensed (to treat mold)... carpet cleaning company to clean my vents - they blew them out and spray painted over mold on rotted sheetrock. I have photos of that too. Calls to corporate allowed me to switch units BUT I HAD TO MOVE MYSELF from THEIR MOLD INFESTED UNIT with no help. Also had massive leak above my garage in the unit above, informed Kim for over a week and nothing was done. I have dated photos and evidence of growing leak and mold. Couldn’t even park my car in garage for fear of ceiling falling! They never even alerted the tenant in unit above my garage so I did. They finally tore the ceiling out and repaired the leak after 10 days!!!!! This was June and July 2019.


THIS WEEK in 2020 — I’ve been trying to contact the regional manager for days regarding our air conditioner going out earlier this week (plus multiple other units). She called me super early on Thursday and left me a voicemail while I was sleeping - since I returned her call, she has ignored my calls since and voicemails in last 3 days.

One of maintenance staff was fired recently & another quit over a month ago & the property manager still has not replaced even the one who’s been gone. We have two inexperienced “temp” maintenance people instead. Poor assistant manager called property manager (who was ten minutes away at home on staycation) many times to get help & authorization for ac repair and her calls were ignored. Fortunately after a day without ac, it was fixed by one of the temps. It was 95 in my house! It wasn’t until 3am the next day that my home was 70 degrees again.

Also the pool was filled with algae - so much so that it stinks - and had clearly not been treated in some time! It’s summer! People use the pool!!! Gross!!!
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