10/26/23
Very Automated Move-in Process
This was our first experience with minimal human interaction, and I think this will be the way of the future. It was very different, starting with the self-guided tour. There IS some human interaction during the move-in process, but everything went smoothly. In fact, from the time we had our self-guided tour to the time we moved in was only two days! I don't think this could have been accomplished with a traditional human-interaction experience. The only reason I didn't give 5 stars is it... was somewhat confusing trying to meet in-person with the move-in concierge. Other than that, the entire move-in experience was as smooth as a trout's ear.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at Cool Springs at Frisco Bridges responded to this review
Hello, we appreciate you for sharing your review with us. It's great to know that your positive experience was influenced by the self-guided tour and the hassle-free move-in process. We're sorry for any confusion you may have encountered while trying... to coordinate with the move-in concierge, and your feedback is valuable to us to make improvements.
Kind regards, Anita - WeCare@udr.com.