5/4/23
Poor Management/Stolen Car
I'm a resident at the complex and my car was stolen last Thursday. I reached out to the office for video footage and was told they couldn't show me the footage which is fine but they could send it to the officer. I provided them with my police report case number, officer's number and badge number and was told they would send it over. Three days passed by and I received no follow up from the office. When I reached out to the officer, I was told the office didn't contact them either and was... provided with no answers but they wouldn't be sending anything over. Today's Tuesday and I've gone into the office to complain and still no answers as to why I wasn't contacted or the officer. While in the office another lady came in about her bike being stolen. Absolutely ridiculous! To top it off, I spoke to the security guards, and they weren't even informed of the theft.
Review from Apartments.com
Property Manager at Avenue Grove responded to this review
We apologize for the inconvenience you experienced in regards to your car being stolen and the lack of communication from our office regarding the video footage. Thank you for bringing this to our attention, and we will address this issue internally... to ensure better communication and support for our residents in the future.
Victoria Solis, Community Manager